This was posted well over 2 hours ago: The secret to successful business and crisis management is Customer Expectations. As you can see you have done a poor job of managing them. I knew maint was occurring this morning. I was ready for it, I expected it. I jumped on before work and was able to play almost an entire hour before being kicked off for the scheduled maintenance. I went to work, fully expecting to happily play a few hours of SWTOR to relax and entertain myself, after all I get to choose where my entertainment dollar is spent and SWTOR to me is a fairly good return on investment. Based on past performance of BW, I was expecting conquest to be reset, 2x CXP to be ended and at least 2 of my characters to be nerfed, new "features" to be introduced into FPs and OPs that made them glitchy or unplayable. I manage my expectations based on BWs past performance. How can you improve? Actually test your code before moving it to a production environment. stress test, bug test, exploit test. Attempt to provide a good product. I would happily wait an extra week or three if you would actually provide a product that worked. You have no requirement to do that. The TOS is quite a blanket of protection for poor service and shoddy product. Unfortunately, I have been so conditioned to accept shoddy coding bad customer service and poor story lines, I still play. My fault. Change can only be effected when people Vote with their feet and stop subscribing. I am fortunate in the fact I can afford to subscribe. I also subscribe to ESO. The updates are currently downloading and I will spend my free time there. I suspect some time tomorrow or the day after you will have this crisis sorted out enough so the game can be played. Will the Ship that doesn't move forward bug in False Emperor still be there and still be annoying? Of course it will. It would cost too much in time and effort to fix that. Loss of revenue due to that bug is not enough of an issue to worry about it at this time (or ever I expect) You make choices of how to spend your limited resources for the maximum profit. One of the reasons Emergency Patches for any issue with the Cartel Market are always implemented no matter the day of the week or the down time involved. Please do a better job of expectation management. When you say in an Hour and are silent for over 2 people lose faith in the validity of your words.

The entire thing seems to be PvP based class changes. I do PvP but only in the lower levels, then only for the daily/weekly exp. At the 55 level, I don't PvP as I do not dedicate myself to only PvP (which to even play casually and have fun you need to do) All that said, I do not thing PvE wise any of these changes need to be made. How often do the DEVs hear, OMG a smuggler was spam healing on an OP and its simply so unfair, then they used a ranged AOE stun and 5 mobs were stunned! Just dosn't happen. Keep PvP and PvE separate, there is a flag that controls behavior, let the DEVs use it. Nurf heals and stuns in PvP, leave PvE alone, or as some have said, you will Nurf Smugglers out of existence.

Free to Play Games I have played.. AO, ROM, Tribes Ascend and Global Adjenda. Free to play could be substituted for Pay to win or Pay and have an advantage. I am undecided as to if I will continue. $15.00 for "extra content" The content should be amazing and make it worth paying.

Social points allow you to advance your social levels. Some of the nicer clothing items require higher social levels to wear. Flashpoints are a great way to both gain social points and meet some of the other fun people playing the game. ~Lavander~ Recruitment Officer Daughters of the Force