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Crossfell

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  1. One button unlock for emotes is truly needed. I'm tired of clicking 100 buttons for each new toon. Even worse, most of my toons don't have them all unlocked since I don't know which ones they're missing. PLEASE add an emote button to add all unlocked emotes.
  2. Continue to get this error after login: This application has encountered an unspecified error. Please try this patch again. I've uninstalled and reinstalled the game to no avail. Appreciate any help to start gaming again.
  3. Strongholds definitely need to be sorted by toon/account. Nar is my primary one and appears on the second page.
  4. Okay, way tired of over 100 clicks to unlock titles and emotes on every new toon. There needs to be one button to unlock all emotes that have been legacy unlocked and the same for titles (to include titles received by mail). All unlock buttons for legacy unlocked mounts, pets, etc. should be implemented as well. That way we could unlock everything at once or choose to just unlock specifics.
  5. Due to the server merger I have 69 toons on one server. If I purchase an additional character slot will it push me to 70 or will I have to purchase six slots since I'm authorized 64 on all servers due to previous purchases to reach 70?
  6. I'm so glad that we're reducing servers to only 5 so we're reduced to having only 30% of the characters that we potentially used to be able to have. Great that combined legacies don't allow us to choose the name we want instead of having one forced upon us. Sure, there's the legacy rename that we could pay REAL MONEY (hey EA, you couldn't provide this?) for, but, it won't let us buy legacy names that aren't allowed anymore that previously were. Multiple strongholds on same planet? Bet they don't count for conquest. Are guild membership numbers being increased? Opportunities for conquest titles, and rewards, are decreasing with the merger. The 'rewards' given hardly recompense loyal players since launch for what's being taken away. EA wins, gamers lose, but, that's old news.
  7. I fail to see how I'm asking to receive something for free. I paid all prices, whether in US dollars, or time invested in the game. I only seek what I'm owed. I fulfilled all the requirements for the conquest titles. Their system failed to deliver. This was something earned, no handout. While EA eventually acknowledged this it was only after five emails with initial representatives denying that it could be fixed. This is acceptable to you? I paid real money for the pack that provided the Corsair title. I bought a defective product as it didn't unlock for the legacy. Again, not a giveaway, just asking to receive what I paid for. Customer representatives indicated it would be corrected, which, apparently isn't true. I personally prefer the truth, don't you? If you purchase a defective product do you just accept it? Knowledgeable and proficient customer service is to be expected, we pay for it. Representatives who don't know that they can provide earned titles or that problems that affect only one account won't be resolved is poor service. Don't we deserve customer service that is fully trained and responsive? If compensation mentality means I should be provided what I paid for, you're right. If I pay for a meal at a restaurant and don't receive it I will speak to the manager. Don't you expect to receive what you paid for? Acceptance of shoddy customer service only leads to further deterioration of the service., as we can see in this game.
  8. You're right, with EA, that's the way it works now, and it's a shame. But, there are things they can do that cost no money and some, in fact, could save money by reducing number of tickets. Also, improve interaction with customers. 1) Have customer service reps that are better trained. Fix things like conquest titles the first time. By forcing me to send five emails their reps spent more time in dealing with the issue than if they had fixed it the first time. 2) Again, provide better training for their reps. Having a rep ask me why I think that a title can be unlocked legacy wide shows that they don't know how the game works. 3) You never, ever, imply that the customer's concern isn't important, even when it isn't a real issue for you. Stating that there are more important problems, while true, is unacceptable. A bit of honesty would be nice though. Something like I'm sorry, but problems on individual accounts aren't looked at if they don't affect others. Much better than implying that your problem will be fixed when it won't. I appreciate your feedback. You're right. It's just a damn shame that we as a community accept it.
  9. No sense of entitlement here, just over 40 years of work providing excellent customer service from the time I was a paperboy at age 10, serving in the Air Force for over 24 years, and contract work afterwards. I have always provided superb customer service and expect to receive at least average service in return. They used to offer compensation for things like this, I know, I've received it. They've stopped. The danger in accepting poor customer service is that it tends to get worse.
  10. Understand where you're coming from but it's a poor excuse for lousy customer service. Okay, management makes a decision to not address a bug affecting only one account. That makes sense. But, a company who is customer oriented, would offer something else instead, cartel coins, a pack, something to show that they give a damn. EA used to do this in the early years of the game and I appreciated it when they did. And, they really should fix issues that are easy, like conquest titles, instead of having first line customer service people tell you it can't be done, when it can.
  11. I know, my issue isn't mind blowing important but I can't believe that EA has blown me off for over a year. Issue, while minor, should be fixed. I'm not able to unlock the "Corsair, the Unruly" title legacy wide. First reported the problem back on 7/26/16, was told to submit a bug report, which I did, and am still waiting over a year later. Last year when I contacted Customer Service one of their representatives actually asked, via in game mail, me why I thought I should be able to unlock the title! Just today I received a response that said, "I guess they have more important bugs to handle". In other words, my problem isn't important to EA. Okay, I get it, my problem won't make the top 1000 list but, shouldn't I able to get a fix in less than a year? Maybe the 'bug' department needs more people working in it so subscribers who have poured thousands of dollars into the game can have their issues addressed? Or, do you just not care? Recently I had to email EA five times regarding two conquest titles that weren't awarded even though I received all the other guild rewards (jawa junk, decoes, 50K token, etc.). The first two responses told me that there was nothing that could be done. Finally, after the fifth in game mail, the titles were awarded. Would've been nice if the first customer service rep would've fixed the issue. EA, your customer service staff is in desperate need of training. Please provide it. Don't tell your loyal customers that you can't fix a situation when you can. If you truly can't fix it, do what you did in the past, and provide cartel coins or some other compensation to try to take care of the customer.
  12. Would be nice if there were light side changes as well. Maybe the toon glows a bit?
  13. Should have "Bartender's Friend" for serving 1000 friendly drinks and "The Interrogator" for using the probe 1000 times.
  14. Just finished the new content (KofFE). What an incredible disappointment. Cut scenes were turned into Main scenes. Character play was trivialized. Even when you were able to play your character the map had practically no options. Don't get me wrong, the movies were great. and of high quality. But, I wasn't going to the movie theater, I wanted to play a game. Chapter 9's finale was the biggest let down. I was stunned when C2 made everyone happy and it was time for Chapter 10. Have been playing since launch. If the game continues in this fashion I will have many hours freed up in my week, along with about $15 per month extra.
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