^
Believe me when I say that this game has a long way to go before it's comparable to the scale of the CU, let alone the NGE. I'm not saying to have faith because I don't have a messload but don't compare this game's updates to the NGE. If anything on that scale happens, you will know.
EDIT: Let's not forget this game was made as an experiment. The first of its kind, a full voice story-based MMO. I never expected it to be fantastic, but it is revolutionary in its own way. It was also BW's first MMO. So at least they have an excuse to not have a completely perfect game AT LAUNCH. However, they have repeatedly ignored us, screwed us, stolen money from us, and acted like they know more than us on what we want in the game. That's why I have no faith in them. They can definitely pull themselves out but they have a lot to do before that happens.
These bugfixes are a start. Remember that. The Customer service should have been the start but you have to start somewhere. Right this minute all I'd appreciate from BW is some humility and some indication that they're paying attention to us besides saying it.