Dude, I have to be patient and accept a lot of things, this should not be one of them. When people are paying money for a premium service, they should not have to deal with this. Most of us are not playing for free and this is our form of entertainment when we come home from a hard day's work.
Besides, other game sites seem to be able to deal with issues like this without problems. Probably the best way for them to fix the issue is to set expectations properly.
Guess I will go mow my lawn now. I can't see the kids anymore.