Hi, Will issues regarding bonus series quest chains being broken be looked at? I had an experience with Balmorra Bonus Series 2 - and have seen similar comments regarding other bonus series quest chains online (but have myself not experienced it). My character is locked out of the questchain and unable to continue because she was able to complete it earlier, unaware that it would lock her out from the bonus series quest chain. Please see: http://www.swtor.com/community/showpost.php?p=9340593&postcount=326 (a post I made else where) for further details. Thanks for your time.

Hi, How can I reach someone who can help me with an issue with my character? CS basically states hands are tied because the problem was not actually a bug, that it was "working as intended" due to "choices the player made earlier". I tried PM'ing Keith and Eric but only to find out earlier today that PM'ing is useless. Balmorra Bonus Series 2 is broken, I am unable to continue the quest chain with my ONE character, my very first character that I created, and it has really ruined my experience with this game for me. Please see: http://www.swtor.com/community/showthread.php?t=889046 and http://www.swtor.com/community/showthread.php?t=852039 for reference. In Thread #889046 user perfect square describes how to recreate the issue a) I want to know if this will ever end up being looked at? Will this ever be fixed? Is it even on the radar of future issues/fixes? honestly even a "no, this is not even on the table of things we're looking at right now", would be helpful [more important question] b) [less important issue - but without a fix to this issue in some way, I still may end up not renewing my subscription come the end of the month as this has really ruined the game for me] - I just want help recreating my character because I can't afford to do it on my own (since she's essentially stuck forever and unable to progress through the quest chain) - and the cause of needing to recreate this character, and changing my original character (in an effort to pretend she isn't who she is) was not my fault! Please, someone help? I didn't want to post this publicly especially in regards to question b... but I don't know what to do. PS: To be fair, CS did say they were sorry that they couldn't help, and they offered me some XP boosts for my character version 2 -- but honestly I wasn't asking for much; it came to a point where I said if they could at least help me recreate my character with items that were currently available in the CM I would appreciate it. Which at this point was basically just Thexan's robe. I didn't ask for a free unlock, or cartel coins, because I hadn't paid for those. I asked that if I recreated an identical character if I could at least have a free rename change and a copy of thexan's robe - they could even bind it to her - it's not like i was trying to scam something and put it on the gtn ... I was saving my free rename change and currently possessed cartel coins for other CM items - I'd appreciate it. I was going to delete my original character after newcharacter2.0 was created. I said this issue was so upsetting that I was thinking of unsubscribing (and still am, since all this is unfixed) they basically said we'll be sorry to see you go. like. okay. PPS: I asked a much shorter question here: http://www.swtor.com/community/showpost.php?p=9340603&postcount=796 - and left the question only directly related to the OP topic

I had the same problem a few weeks ago too. Nothing can be done. Absolutely frustrated, and wish someone will acknowledge this bug. CS wrote: Which if that's the case, it isn't fair - picking up the side quest earlier does not indicate that you will be locked out of the Series quest chain later on and forever be unable to finish the quest chain I'm so frustrated and upset.