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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.12.2015, 11:16 AM
Quote: Originally Posted by DarthBatemanJ View Post
We must make another sacrifice to the Great Lord Ptach!
Great Lord Ptach has accepted your additional sacrifice, and rewards you for your devotion.


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.09.2015, 03:48 PM
Quote: Originally Posted by Icebergy View Post
Pretty sure they are talking about the exploits, not nerfing the fights.

Tait, 'Enemy Within' fix? I'd really like to know when I will be able to complete this mission.
Sorry, Icebergy. I don't have an update on that right now.


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.09.2015, 03:47 PM
Quote: Originally Posted by justinplainview View Post
Well, the issue is that PTS has changes for 3.0.2 and for 3.1, so basically.... Are final bosses in TOS and Rav being nerfed on Tuesday? Or is this a "3.1" part of the PTS? Because guilds that are working on final bosses probably deserve to know when they're going to have the final fight nerfed.

PS plsdontnerfyet<3
The final bosses of Ravagers and ToS are only touched by bug fixes in 3.0.2.


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.09.2015, 03:14 PM
Quote: Originally Posted by howieloader View Post
The UI is causing considerable performance issues... I turned off scaling nameplates and saw a sizeable FPS increase... But now I've got these gigantic nameplates clogging up my screen... /disappointed
There is a fix to this coming in 3.0.2. Musco just posted a large post on the ongoing performance issues as well.


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.09.2015, 03:13 PM
Quote: Originally Posted by SnickerJew View Post
Will we find out the more detailed answers to this in the patches notes to test them appropriately, may I ask?
There are listed changes in the Patch Notes without going into, say, numerical details.


EricMusco
Performance Status Update | 01.09.2015, 03:11 PM
Hey folks,

As I mentioned in my post last week, we have been working hard on assessing and figuring out how to address the “lag” issues which have been prominent since Game Update 3.0 went live. After speaking with our engineers, we thought the following would help explain what’s happening and what we are doing to address the issues:

What The Problems Are

Here are some of the issues that players have been experiencing since the launch of Game Update 3.0:
  • Server performance: Ability delay, Latency issues
  • Client performance: A drop in framerate
  • The game having a general “laggy” feeling, which is really a mix of the above

Causes and Their Status

As you might expect, when you start to talk about performance, almost every game system has an effect. Once the performance issues with Game Update 3.0 were identified, we needed to isolate what was causing them, and narrowed it down to two main sources:
  • Server code – There is a whole lot going on behind the scenes to keep the game running. The main symptom of server related issues is something we call “hitching”. Server hitching is the main culprit behind what a lot of you will commonly refer to as lag in SWTOR. The servers are busy processing responses from all the players at once, and sometimes a particular activity on the server can take longer than usual. This is basically the equivalent of a low “framerate” on the server rather than on your client. Server hitching occurs when you issue a command on your client (such as activating an ability, moving your character, opening a vendor) and there is a delay in the server actually performing that command. The server will “hitch” in its response since it is taking a long time to deal with your action or the actions of other players. For the most part, this behavior is responsible for nearly all of the problem areas mentioned above.
    • Note: Many of you noticed that shortly after Game Update 3.0 we made a quick change to limit the amount of players in each planetary instance. This was an interim solution to this problem as lowering the number players in a specific area reduces the impact of server hitching to the player. We’ll continue to monitor and adjust this number as needed.
    • Status: We’ve implemented changes in Patch 3.0.2 to address some of these issues. We will continue to monitor and make additional adjustments, as needed.
  • The User Interface – Next up is our game’s UI. Following Game Update 3.0, we noticed a large spike in time spent rendering our UI. This caused a lot of the framerate issues many of you reported. Keep in mind that the UI will always have some performance impact versus having it turned off—it’s busy doing something, after all. The question is how much time is acceptable to spend rendering the UI, and what can we do to improve it.
    • Status: Several changes have been made for 3.0.2 to address the UI’s performance issues.

I learned a few other things while talking with the development team. First is our data tracking around performance. We are constantly monitoring the performance of the game to determine when things have gotten worse and to find ways to address it. That data, as well as your feedback, reports to Customer Service, and information from the Forums helped isolate the major focus areas. After reviewing all our performance data, we were able to pinpoint some pretty critical areas. The engineers informed me that any code change will have a profound impact regardless of the change, so they consider them very high risk. That means extensive testing! A bad change could take down the entire service, or at least cause some surprising bugs.

Second is how performance is adjusted - think of it as a sliding scale. Our engineers will constantly make optimizations where we can to help move that slider in the direction of best performance. When we implement new features, or new systems, typically they require additional game resources and impact our overall performance and the slider moves away from “best”. For example, last year we made substantial changes to the way our chat systems worked and it had a dramatic and positive impact on performance. In fact, performance for the chat system has never been better. Each time we patch the game, it typically includes slider performance adjustments of some type, even if they have a very small impact. We know Game Update 3.0 moved the slider in the wrong direction, but we fully intend to get to back to pre-3.0 performance and improve it even more.

I know performance is far from perfect and that changes aren’t coming quite as fast as we wish they were. We apologize for the inconvenience this has caused many of you. Please know that we are working on them and will get performance back to a better place!

-eric


TaitWatson
Scheduled Maintenance: January 13, 2015 | 01.09.2015, 01:43 PM
Hey everyone!

We will be taking the servers offline on January 13th in order to apply Game Update 3.0.2. The website will also be unavailable during this time.

Details:
DATE: Tuesday January 13th, 2015
TIME: 3AM PST (11AM GMT) - 7AM PST (3PM GMT)
VERSION: 3.0.2

This update includes numerous bug fixes, including the "Ship Bolster" bug and itemization fixes, as well as performance updates, Operation balancing, and more! Full Patch Notes will be posted on January 12th.

Please note that the release of 3.0.2 marks the end of the Third Anniversary discounts on the Dromund Kaas and Coruscant Strongholds, and the removal of the Third Anniversary vendor - get your Decorations while you can!

Thank you for your patience as we maintain Star Wars™: The Old Republic™!


EricMusco
No Bounty Contract Week in January | 01.09.2015, 11:12 AM
Quote: Originally Posted by Djiini View Post
...Okay, but what about the Gree event?
Over here!


EricMusco
No Bounty Contract Week in January | 01.09.2015, 11:10 AM
Hey folks,

Quick heads up for you. As you know the intent is that Bounty Contract Week is a one week event which occurs each month. We ran into some issues with the event and weren't able to get the bugs addressed in time so we are not going to run the event in January. However, it is our intent that it will return in all its glory in February.

Thanks!

-eric


EricMusco
Friday Community Stream with Courtney and Musco 1/9/2015 | 01.09.2015, 10:00 AM
Quote: Originally Posted by johanlofdahl View Post
Hello Hillary,

Thank you for updating us. Is there any information regarding the topic of the stream?

Best regards
Although I am not Hillary, I can provide an answer! There really isn't a specific topic for the stream. It will just be one of our usual "casual" community streams. There are no big announcements or anything planned. Certainly Courtney and I will answer questions though, and Tait and Hillary will be hanging around in chat.

-eric


HillaryNicole
Friday Community Stream with Courtney and Musco 1/9/2015 | 01.08.2015, 04:41 PM
Hey everyone,

There will be a Friday Community stream tomorrow with Courtney and Musco.

When: 4PM-6PM CST on Friday 1/9/2015
Where: http://www.twitch.tv/swtor

Look forward to seeing you all there!

-Hillary


EricMusco
Cyan Sphere and the Gree Event | 01.08.2015, 10:40 AM
Hey folks!

When we started the Life Day event, we got questioned on two things almost immediately. Where is the Gree event and why is the Cyan Sphere on this vendor without it? Two valid questions. As I mentioned before the end of the year, it is our intent that the next time you see the Gree event it will be scaled to level 60. I am here to deliver news on both of these fronts!

First, it is our plan right now that the Gree event will return end of February/March timeframe. We are still working out the exact timing but we will update that information on our events page when we have it. Second, I know there was concern around the Cyan Sphere and its cost. We are going to be moving the Cyan Sphere vehicle onto the Gree event vendor with 3.1. Also, just to make sure the vehicle can be attained by both the Gree and Life Day participants, you will find two separate ways to buy the vehicle. You can either buy it with a mix of Snow-covered Parcels and Grey Helix, or just Grey Helix alone. This way regardless of which event you tended to participate in, it is still accessible to you!

Again, we will update more specific timing when we have it and you will now find the Cyan Sphere on the Gree vendor with 3.1.

-eric


EricMusco
Queue on Harbinger? | 01.07.2015, 05:18 PM
Hey guys!

I wanted to pass on an update with the queue that you have been seeing sometimes at night. Here is what I know, we are currently investigating why this has been happening. As you can see, the issue isn't happening due to an actual population cap being hit, there is some other root cause. Our teams are actively looking into addressing it. With that in mind, it is possible you could see this issue again tonight. If you do experience this it would be very helpful if you could tell us the following:
  • Exactly what time you experienced this issue.
  • How long it took from the time you got in queue until you got into the game. (not the displayed time, but the actual time that passed)
I just want to insure that you know we are aware and trying to fix it ASAP. I will pass on any updates as I have them. Thanks!

-eric


TaitWatson
Any word on a Raptus fix? | 01.07.2015, 04:17 PM
I am going to post a SUPER SECRET PRE-PATCH NOTE from 3.0.2 just for you, but you have to promise not to tell anyone.

Deal? Okay.

The Healing Challenge during the Dread Master Raptus encounter in Nightmare Mode Dread Palace is now able to be completed.

But shhhh. Don't tell.

Tait, Bearer Of Secrets.


TaitWatson
We finally getting a fix on Tython (dev answer) | 01.07.2015, 03:58 PM
Quote: Originally Posted by BadOrb View Post
Excellent news ! Happy new year all at BioWare , is it on Tuesday ?

Cheers,

BadOrb.
Yarp - we're aiming for Tuesday.


TaitWatson
Combat Medic Set bonus not Working | 01.07.2015, 03:56 PM
Quote: Originally Posted by Tyious View Post
Tait can we get a response on this
Well, since you used up one of your Imperial Morale Department allotted smiley faces, I don't see why not!

But sadly, I don't have any updates on a fix. I'll poke on it using my Imperial Poking Department allotted stick.

Tait, [Place Imperial Title Department allotted title here].


TaitWatson
Jedi Sage Force Quake broken?!?! | 01.07.2015, 03:52 PM
Quote: Originally Posted by Darth_Wicked View Post
Bumping.

It is likely I'm pushing it, but it can't hurt.
Spoiler
OH YOU.

Looked into this and, while we are aware of the issue, there's no ETA for a fix at this time. But it IS definitely a bug.


TaitWatson
SoR Intro: No Romances Acknowledged ( Imperial Classes ONLY ) | 01.07.2015, 03:23 PM
Quote: Originally Posted by Darth_Wicked View Post
Bumping for relevance. Tait is around, so here's hoping.

I've been spotted! I actually mentioned this in a different thread as well. It's not being fixed in 3.0.2, but I'm finding out when we are aiming for it. Right now, I don't have any ETA.

-Tait


TaitWatson
[BUG] Cant switch instance. | 01.07.2015, 03:22 PM
Hey BlazeRaigo,

I sent you a PM with some additional information.

-Tait


TaitWatson
[BUG] Cant switch instance. | 01.07.2015, 03:08 PM
Quote: Originally Posted by BlazeRaigo View Post
They are still open, yes.
While there is a once-per-hour limit on switching instances, I would wait until CS gets to those tickets because they'll be able to see what's going on. If, once those tickets are responded to, they're not able to correct the issue, let me know.
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