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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
Always check your bill | 03.06.2013, 03:08 PM
Quote: Originally Posted by NatashaTerenzio View Post
Last month I got my bill for my subscription and it was $16.34. I thought this extremely curious because this was the first month I'd been charged over 14.99. As I checked my statement it showed 1.35 in taxes. This only provided further confusion because that was above 8% for starters and secondly I had never received a tax charge before.

So I called SWTOR. A very polite gentlemen informed me that they were seeing this pop up on a lot of people's statements but they had nothing to do with it, and that I should call my bank. This baffled me because I'm assuming SWTOR billing was unaware that I do the majority of my banking through paypal, and paypal does not add charges. But whatev I called paypal and of course they said it wasn't them, and are disputing the extra $1.35 charge on my behalf.

I don't mind paying what's owed, but I'm not paying EA extra for no reason. So moral of the story kids always check your bill, and just because you see XYZ in taxes doesn't mean it's correct.
Hey everyone,

I posted some clarification on this a few days ago but I wanted to bring it up here as well since the issue is still around. You can find the thread here: http://www.swtor.com/community/showt...45#edit5924845


What I said prior was:
Quote: Originally Posted by EricMusco View Post
I was hoping to clear up some confusion on this issue. Subscriptions are subject to sales tax in some states, and sometimes states rules on how these taxes are applied can fluctuate from month to month. This could be the cause of the cost changes you noted above.

If you want to get more information on something like this you can view our Terms of Service or our FAQ, or call your state's Revenue Department.

-eric
Hope that clears up any confusion!


CourtneyWoods
Bioware, when can we get a word on player housing? | 03.06.2013, 02:55 PM
Quote: Originally Posted by ISDcaptain View Post
An official statement would be nice. Is it in the future of this game (please tell me it is)?
Hey ISDcaptain,

I forwarded this along to our Lead Designer, Damion Schubert, and this is our current statement on Player Housing:

Were not saying never, but its not on our immediate roadmap. If we were to expand on this in some direction, we would first focus on improving the degree that players can customize their ship interiors, but even that feature is a ways down the road.


EricMusco
Community Team, Assemble! | 03.06.2013, 02:44 PM
Quote: Originally Posted by ChuangTzu View Post
Any chance of a response to my question?
As you guys are aware we are exploring a host of different options. Many of those options from the thread we created previously asking for everyone's input. (and thank you for that, that feedback has been extremely helpful to us)

Although I don't have details for you yet, I want to assure you that we are talking about the APAC servers on a daily basis. As soon as we have those details nailed down and ready to go, you will have them.

I know this is a "more of the same" kind of post but it is the truth. We are very actively working on confirming up the details and I will tell you about them the second that I can.

-eric


EricMusco
Community Team, Assemble! | 03.06.2013, 02:22 PM
Quote: Originally Posted by Obirayy View Post
Wow dude... You really need to wait for the rest of your team before you reply to 1 message that's directed at you. It's pretty much a slap in the face to everyone else. The way I see this comment is... 'We are going to ignore people who are complaining about their problems with the game' so you just go and answer the joke question that means nothing. What if Claprica also asked 'what is happening with the APAC servers?' Would you just ignore his post completely?
Hey Obirayy,

As a note, Amber meant no offense by her post so please do not take it that way. One of my goals with the community team is to have us be more human and less robotic to all of you. Sometimes, that means that we are going to make posts that aren't 100% serious and are even going to try to joke around with the community. This is something I honestly thought the community would want from us, maybe I was mistaken.

Since last week when our transitions happened we have made a very distinct effort to respond to almost all of the current, major pending issues in the community. In some cases, I know those answers haven't always been exactly what people are looking for (like APAC) but at the least we could reconfirm that we know there is an issue and are trying to resolve it. I would even ask that you take a look at the dev tracker to see things we have responded to over the past week, we have covered quite a bit

So again, apologies if you felt her post was offensive or a "slap in the face", our intent is to be actual people to all of you. Not just robots who post in yellow.

I also implore that if you know of a major issue, something that we haven't addressed in some way, that you bring it to our attention. You can even PM me about it, we aren't trying to ignore anyone.

-eric


EricMusco
Question of the Day- Wednesday 3/6 | 03.06.2013, 11:11 AM
Today's question of the day is...

Which SWTOR cinematic trailer is your favorite?

The answer undoubtedly is Return. That fight scene...

-eric


EricMusco
Who's your nemesis? | 03.06.2013, 11:08 AM
Every Powertech/Vanguard who kills me in Huttball by using Grapple/Harpoon. Jerks.



AmberGreen
Community Team, Assemble! | 03.06.2013, 10:44 AM
Quote: Originally Posted by Claprica View Post
How many time have you been asked if your middle name is Red, or what your favourite cocktail is?
Hi Claprica,

Before I respond to your question, let me say that I like the allusion in yours! o/''\o

There are so very many "2/3rds of a stoplight jokes" out there regarding my name. >.< I actually remember the first time a "red" comment was made to me: one of my friends in the second grade told me that their mom asked if I had red hair. I was confused, and then she told me I'd be a stoplight.

One of QA guys in the office calls me "Colors", too. I happen to like it.


EricMusco
Display name only... | 03.05.2013, 04:49 PM
If you have any questions about the new persona change, you check out this post from Phillip Holmes. He answers a whole lot of questions on the topic!

-eric


EricMusco
Community Team, Assemble! | 03.05.2013, 04:28 PM
Quote: Originally Posted by RamathRS View Post
Deep in development? It's been almost a year since you released the start of this.

See, this is yet one more example of how BW rushes out their content unfinished, untested and without any forethought beyond what new flashy worthless crap they can throw into their cash shop.
Specifically speaking on the topic of Ranked Warzones, we sort of agree here. We came out swinging a bit early on Ranked Warzones. Our intent was to release Season One shortly thereafter Preseason began. When our development made the shift to Free-to-Play, our priorities shifted as well which included the delay of Ranked Warzones.

This is why we are being cautious about releasing information on Ranked Warzones until things are a bit more locked down. We don't want to burn you guys a second time until our information is more concrete! Especially knowing that Ranked Warzones is a sensitive topic.

I can reassure you that we are in development on Ranked Warzones and as soon as we have information to share, you will have it!

-eric


Phillip_BW
Display Name Only Log In - Coming April 2, 2013 | 03.05.2013, 02:21 PM
So in case you haven't come across me before (most haven't!), I'm Phillip Holmes, the Senior Manager of Security here at Star Wars: The Old Republic.

I will be posting a more detailed synopsis of the upcoming changes in the next few weeks - I just have one or two ducks left to line up before I do that.

Some responses below - apologies if I don't reply to every question...


Quote: Originally Posted by Icebergy View Post
April Fools?
No - that's April 1st before 12pm local time... Today is the 5th March, and the change goes live on the 2nd April...

Quote: Originally Posted by Hardtarget View Post
well that's... weird, since the whole point is the game uses our origin accounts
No change. Your account is still linked to Origin, however you will continue to log in to Origin using your email address as their security implementation is still different. There is no link to your SWTOR Display Name in Origin so no added risk...

Quote: Originally Posted by bigheadbrandon View Post
so now everyone will know half of what you use to login?
iuno theres a reason why something like steam doesn't show people your account name...
Only people that post on the Forums have their Display Name visible to others currently. Even then we took that into account when designing the updated system and I wouldn't recommend trying to attack known Display Names...

You should log on to Steam again - they currently only use the equivalent of DisplayName, and that name is what you are known as to all your friends (and in the community section of Steam for that matter).


Quote: Originally Posted by MrSchmo View Post
I don't understand how this help security. No one knows what email I use to log in. Everyone knows your 'Display Name'. Granted they need to know the security questions, but knowing each persons display name is one less barrier IMO.
So two things here. Not everybody knows your Display Name, and an attacker will need to figure out your email account in order to attempt to take over your SWTOR account. We are implementing a few other measures (more news on that in the few weeks!) to ensure that account take over risk is mitigated.

I would recommend you make sure you use a very different password for your email account to anything you use elsewhere though. I know that is just common sense, but it's very very important. If possible use a dual-factor authentication system like the Two-Step solution that can be used on top of GMail.


Quote: Originally Posted by WSS_Toxin View Post
I don't like this, if you are going to make us log in with our display names at least make it so we can change our display names at least one time.
I have that on my list of things to look at already. That is a much harder challenge to change though as Display Name is also a unique reference, and changing the unique reference can create a ton of data inconsistencies. Technically possible, but not technically easy to accomplish. I wouldn't hold your breath on this one.

Quote: Originally Posted by Urael View Post
A) EAware redefining terms AGAIN. Display Name = Forum "Handle" for those curious.

B) While at first blush it would seem that going from Email ( usually unknown/private ) to Handle ( very public ) there may seem to be a risk to security for hacking. I for one would expect to have A LOT of hacking attempts given how many people "love me" here. What you have is a fall back to the "questions" you were asked to associate with your account. These are triggerred if you don't log in from a consistante IP. Update your questions and change your password to be 10+ characters long with at least 2 Upper case, 2 lower case letters, 2 numbers, and 2 special characters. Nothing to worry about.
Understandably, we have spent a lot of effort in making sure the new system will mitigate hacking attempts, especially of the brute-force variety. As mentioned above, there will be more news on this in the next few weeks.

Quote: Originally Posted by JPryde View Post
Okay, so here is a challenge for security experts:

1. Find out my display name
2. Find out my e-mail addy, which I use for SWTOR and this website.
3. Evaluate which of the two is harder to find out.
4. Explain how the new system will improve security

This is a ludicrous change. You remove a more or less hidden value and replace it by an openly accessible value and call that an improvement in security ??
I'm a security expert and would love to take up that challenge - but then I have access to internal tools and can tell you the answer
I can guarantee however that your email address is used on multiple sites. We don't control the security of 'all the sites' and as a result whenever another site that is using email address is hacked and your details disclosed, that the attacker will know who to phish or similar. Not so true for a Display Name that most people don't always get to use on every site they visit...
Not everything you think is 'hidden' truly is.


Quote: Originally Posted by Arlon_Nabarlly View Post
I hope this is a joke, if not it's really really really really really really stupid. A step backwards. Pretty much everywhere let's you use your e-mail as login anymore and more are moving towards that, not away from.
My market research as a security professional tells me otherwise. Sorry to disagree here.

Quote: Originally Posted by morfius View Post
You are actually decreasing security using display name, not increasing it.
To be secure compliant logon name has to be unique and not shown to whole world.
It may create some fuss in the begging , but please add different logon name.
Actually to be secure requires a lot more systems to be in place than relying on a unique Display Name. Showing it to the world should never be considered a security consideration.
We did look at using a secondary 'login only' display name, but sadly this would create more confusion and increase costs associated with support of the new system rather than decrease existing support costs. And again, I stress that knowledge of the Display Name in of itself is not a security measure - we have many other controls in place to mitigate that knowledge.


Quote: Originally Posted by Daxy View Post
exactly

no one "knows" my e-mail or my real identity but everyone on these forums knows my username

my mind is conjuring scenes where some butthurt player has a tiff with another and begins trying to hack an account
where 1/2 of the login information is available for the world to see
Attempts at hacking of our site are not tolerated at all. Doing so would get that player in a lot more trouble than it any gain they think they might be able to get.

Quote: Originally Posted by Yaesive View Post
The question I have will we be allowed to do a one-time Account Name change if we desire without losing history of our posting?
Mentioned earlier, but no, this is not currently in plan, just listed as something we can look at later.

Quote: Originally Posted by Yaesive View Post
Additionally I am wondering if we will see a purge of inactive User accounts to free up possible accounts for new player?
No purge planned - the game is way too young to be thinking of removing old accounts, especially as a lot of those accounts have game data associated with them and we would like our players to be able to return to everything they left behind if they do leave.

Quote: Originally Posted by Jenovan View Post
I would be interested to hear from the devs on this -- though I'm not sure how much they're willing to talk about security measures, for obvious reasons.

I think, though, the idea is that the kind of processes used to steal accounts by gold farmers, etc. may simply try to log in with any email address they can get their hands on and attempt to brute-force the passwords. Guild Wars 2 went through a few security contortions after release and heavily recommended that your GW2 email address NOT be used for any other purpose, to minimize the risk of this kind of attack.

On the flip side, our display names are very visible to US, here -- but we're all subscribers. While this could lead to personally-motivated hacking, I imagine the sheer volume of that pales in comparison to the sort of email address farming sketched out above.
You are right, I can't go in to a lot of detail. Account Take Overs in our industry is a very big deal, and we treat that very seriously. I would say one thing and only thing only is needed to protect a player's account on SWTOR as well as pretty much every other company's website and/or game and/or bank out there:
Use a different password on your email account and if possible secure it using two-factor authentication such as Two-Step for GMail.
I can't stress how important that is for everybody! It should go without saying, but there you go. I've said it.


Quote: Originally Posted by Rankyn View Post
Yeah, this is a very very bad idea.
So now, in order to hack my account, you need to figure out my email address (which is unique to SWTOR) and my password.

After this change, you will know that my username is Rankyn because it's plastered all over the forum and all you're left to do is try to figure out my password.
You've essentially done 50% of the work for anyone trying to hack my account.

If security is the real issue then our usernames need to be a 3rd option that is neither our email address or our forum name.
Actually today an attacker also needs to know the answers to your Security Questions. In the future (more news in the next few weeks) that will require the attacker to also know your email account password. We also monitor for brute force attacks and have other systems in place to mitigate that type of threat.

Quote: Originally Posted by JPryde View Post
Granted, for people, who are unable to keep their own space at least somewhat secure, it might actually be an improvement, but answer me this...

Is the login process acepting unlimited false entries ?

Option A: it does.
Result: The possibility of a brute force hacking attempt to my account incresed by a magnitude. So far a potential hacker had to brute force my mail-addy and the password and get both right at the same time... you do not get info, if the username or the password was wrong, you only get info, that something was wrong. Also you would be unable to specifically target me, as you cannot know, which login my chars have. In the future, you will have my login already and "only" need to brute force my password.

Option B: it does not allow unlimited false entries...
Result: After X false attempts, the account is automatically suspended for security reasons.
Further result: Everyone who dislikes a posting I did can take my screen name and try to login on my account... do this 20x false and my account is automatically suspended... Of course, my security is not compromised in this scenario, but I got the hassle with getting my account back to working properly.

So while I do understand more than a bit of security issues, I do not see, how this change increases my security.
I can't go in to more detail other than to say that you are missing a bunch of security controls we have in place that make both of your scenarios incorrect. Both scenarios were thought of (and dozens more) and mitigated by both our existing solution as well as the added measures we are putting in place.

Quote: Originally Posted by reiimura View Post
does that mean that if i sign in with that name, i play that specific character? if so what happens to all my other characters, do i have to sign them in by name too? seems like an aweful lot of remembering for people like me who have 12 characters.
We are only changing how you log in to your account - your characters stay tied together as part of that overall account. No need to worry!

Quote: Originally Posted by Mallorik View Post
Using email as a login is moronic, i have played mmos since everquest was in beta. Ive been hacked once and it was when wow changed their logins to emails. Ever since then ive always had to create a new and seperate email for games dumb enough to use email as your log in.
Personally I use 'Plus Addressing'. Every site I visit has a unique email address regardless of username, and a unique password to boot. I also use Password Safe (sourceforge project) to keep track of them all. If you were to ask my what my password is to a particular site, I wouldn't have a clue! I don't know the username most of the time either of course!

Quote: Originally Posted by PhoenixaRising View Post
I dont see this being a huge change or drop in security, as it has already been possible to log in with either the account email or forum name for a long time.
I do see it being a problem for people who rarely use the forums and may not remember their forum names. There will definitely need to be notifications sent via email about this.

I also see it being an issue for those who may have previously played the game and return for the expansion. If it has been long enough they likely will not remember their forum name, and who knows what sort of hoops they would have to jump through in order to retrieve the name.
We are also putting in a 'I forgot my account name' feature which will email you the name - we too thought of all the players that might not see the messaging or even come back after April 2nd.

Have I mentioned that people need to make sure their own email account is as secure as possible?


AmberGreen
Broken Blades AGAIN...really | 03.05.2013, 01:30 PM
Hi there! This is a bug that we're aware of, and it's currently on the Known Issues. While I'm unable to tell you exactly when we'll be fixing this, unfortunately I know it's not in 1.7.2. Please watch the forums, and I'll be sure to get you guys an update as soon as we know more. Thanks!


CourtneyWoods
Community Team, Assemble! | 03.05.2013, 12:34 PM
Quote: Originally Posted by Pistols-GS View Post
Thanks again for the reply. Those who partake in this aspect, are afraid that the team is not working on updating the Rankeds scene anymore, just hoping that is not the case.

Appreciate the feedback, much kind.

I can say that they are most definitely still working on Ranked Warzones.


EricMusco
Question of the Day- 3/5 | 03.05.2013, 11:16 AM
Today's question of the day is....

What is your favorite Cartel Market Mount?

Undoubtedly mine is the Lhosan Manta. I recently got one out of a pack and man, it is just so sleek looking. I always preferred the "lean forward" mounts over the "standing" ones as is. It also nicely matches my all black social gear setup

-eric


AmberGreen
JAWA companions PLEASE | 03.05.2013, 11:15 AM
Hi there! If you're interested in a jawa companion, as others have said, you really might want to create a Bounty Hunter. His HOLONET entry has more details. Have fun out there!


AmberGreen
Companions Cannot Wear Gree Armor | 03.05.2013, 11:08 AM
Hi there,

I wanted to stop in and give you an update about this issue. We have a fix implemented to be deployed with the next patch (1.7.2) that will allow your companions to wear gear earned via Galactic Reputation.

As with any fix, testing could provide us with information that requires a delay, so please know that time frames are always intended but never promised. Thanks for your patience on this!


CourtneyWoods
Display Name Only Log In - Coming April 2, 2013 | 03.05.2013, 10:06 AM
Please be aware that beginning on April 2, 2013, logging in to the game or website will require your Display Name. Email addresses will no longer be accepted; your Display Name will be the only accepted option.

Read More


CourtneyWoods
Community Team, Assemble! | 03.04.2013, 05:27 PM
Quote: Originally Posted by Pistols-GS View Post
Thanks for taking a few minutes, appreciate that. I'm a pain the in the rear on these forums, so it's quite unique when I actually have a positive dialogue with a yellow name.

As for the last part, this would be fantastic if we could get any news. It's been since June 2012 since Rankeds went Live...and well...I think peeps are tired of seeing "Pre-Season". Even if Season 1 doesn't come around soon, it would be awesome if they could just put in the ladder system into Pre-season. I'm not sure if those who working on Rankeds are even still with the current Development team...so it has some of us worried. Any help would be great.

Thanks again for your time.
Hey Pistols-GS,

I talked to some of our PvP Devs. Unfortunately, we are still deep in the development process and we don't want to release any details till things are more "final." As soon as we have any updates, we will be sure to post them. Sorry I couldn't give you any concrete details, but keep checking back!


EricMusco
What happend to Cartel Coins in retail stores? | 03.04.2013, 05:26 PM
Hey everyone, wanted to pop in and clarify any confusion on this!

What we released previously is that Cartel Coins would be available for purchase across 6 countries in Europe. I believe that is the announcement everyone recalls seeing before.

However, if you are in North America, fear not! I spoke with our Marketing team and Cartel Coins should be available for purchase now'ish in both GameStop and BestBuy. From what they told me they will be rolling out to stores over the next couple of weeks. I would ask your local retailer for more information as they may not be available in all stores.

Hope that clears it up!


CourtneyWoods
Community Team, Assemble! | 03.04.2013, 04:09 PM
Quote: Originally Posted by Pistols-GS View Post
Right on, glad to know you guys get into some PvP.

That being said, have any of you guys done any Ranked matches? If so, how did you like them?

One question many of us who do Rankeds, is what are the teams plans in regards to Season 1 starting. It was said, and forgive me as I can't locate the source atm, that when Season 1 hit there would be a ladder system in place where teams would face-off against teams with similar Rating scores. If I may, I really hope that gets put in ASAP, I think you guys would see an up-tick of participation of players/teams knew they would face teams near their own rating level. <---While that doesn't mean it'll be perfect, it would help get more teams/guilds involved, and kick-start this aspect back into action. Currently, the Rankeds scene is becoming dried up due to teams who "own" the system.

That being said, I (and some others) would really love to hear any plans/thoughts/ideas from the development team regarding Rankeds in general, and perhaps Season 1's debut. Thank you for replying, sorry for the long post. Ack.
I prefer to play non-ranked since I am not a part of a competitive PvP guild or group. We do play on live servers, but we aren't allowed to say our character names and we play "incognito."

At the moment, I don't have any answers for your Ranked Warzone questions, but I will message some developers and see if I can find you some.


CourtneyWoods
Community Team, Assemble! | 03.04.2013, 03:48 PM
Quote: Originally Posted by Pistols-GS View Post
Is there anyone on the community team who PvP's a lot?

Just curious.
All three of us actually. In fact, last night Musco and I were playing warzones the whole evening.
Star Wars: The Old Republic > English > Developer Tracker