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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
Potential Server Restarts | 08.07.2018, 02:56 PM
Alright folks,

We are going to be freezing logins in the next 5 minutes. Servers will come completely offline in 20 (from the time of this post). Maintenance in total should take less than an hour.

Thanks!

-eric


EricMusco
Potential Server Restarts | 08.07.2018, 12:41 PM
Hey folks,

Quick heads up! We are seeing issues related to the start of Season 10. Specifically that matches are not properly recording wins/losses and are not rewarding players Seasonal Tokens. In order to fix this we will need to have a quick server restart on all servers. This will take less than an hour.

I do not have timing right now but this is likely to happen in the next few hours. I will post more info as I have it.

-eric


EricMusco
No Ranked tokens from ranked | 08.07.2018, 10:43 AM
We're looking into it! Thanks for the heads up.

-eric


EricMusco
"Not so Speedy" | 08.07.2018, 09:50 AM
Quote: Originally Posted by Master-Excutor View Post
How you get Speedy get eaten.
By being a horrible person, obviously .

-eric


EricMusco
Maintenance: August 7, 2018 | 08.07.2018, 09:03 AM
All servers are now live! Thanks everyone.

-eric


EricMusco
Win Traders in Season 9 and Beyond | 08.07.2018, 08:59 AM
Quote: Originally Posted by Talon_strikes View Post
Does this mean there won't be more waves of suspensions or bans being served after today? You guys missed many other obvious ones in both solos and granked, and even punished a few innocent ones.
Today is not the end of action being taken for Season 9. Top 96 rewards will not go out until later this week / early next week once we have concluded our investigation, especially of top players.

-eric


EricMusco
Win Traders in Season 9 and Beyond | 08.07.2018, 08:58 AM
Quote: Originally Posted by DarthWoad View Post
This has to be a joke right? You literally just posted this:
Let me try to clear this up.

Example:
  • Player 1 has received 0 reports against them but we can verify in data they are cheating. They will receive action.
  • Player 2 has received 500 reports against them but when looking at data it is clear they playing legitimately. No action is taken against them.
  • Player 3 has received 500 reports against them and we can verify these reports are accurate. The player is cheating and will receive action against them.
Player reports help us insure we are investigating all possible instances of cheating, beyond what we are already looking at via data. Player reports help us investigate possible cheating. It does not dictate the action we take.

-eric


EricMusco
Win Traders in Season 9 and Beyond | 08.07.2018, 08:42 AM
To address a few of the questions in the thread:
  • We use a variety of data points to verify players who are win trading, backfilling, etc. We check data against numerous known forms of "cheating" players can use in Ranked.
  • We do not suspend or action anyone based only on player reports. Even if a player has a large number of reports, this does not impact whether we take action or not, all players are verified through data.
  • If someone feels they were incorrectly actioned, they should follow the instructions in the message they received.
  • If you feel players were missed, as always please be sure to report them in-game and/or privately to Keith or myself.
  • We have been taking action starting this morning and through maintenance, the leaderboard is likely not a proper reflection of current ratings (but should be later today).
  • We have always taken action against folks who cheat in Ranked. However, the action we were taking previously wasn't doing a good enough job of curbing that behavior. That is why we are ramping up the action we are taking.

Thanks everyone.

-eric


EricMusco
Maintenance: August 7, 2018 | 08.07.2018, 08:18 AM
One quick heads up for everyone. Thanks to the awesome feedback we saw on PTS we implemented an "apartment" in the Rishi Stronghold, the Overlook. That room will have a largely reduced unlock price of 120,000 credits until 5.9.3 .

-eric


EricMusco
Conquest "Weirdness" Today | 08.07.2018, 08:14 AM
Hey folks,

With the changes being made to the Conquest review period starting, you will see a little bit of weirdness with Conquests today. When the servers come back online, you will see that Conquest is actually open again and that it will end and go into review at 10AM Pacific. It is possible you will see some strangeness with the Objectives as well since it closed and reopened.

Everything should be back to normal once the new Conquest kicks in later today. Apologies for any confusion.

Thanks everyone.

-eric


EricMusco
Maintenance: August 7, 2018 | 08.07.2018, 08:03 AM
Quote: Originally Posted by Jerba View Post
These times can't be correct. Ever since the 5.8 conquest revamp, conquest resets at 1800 GMT / 11AM Pacific, not at 1200 GMT / 5AM Pacific. If the review period is supposed to be one hour, conquest must end at 1700 GMT / 10AM Pacific. Or are you changing the reset time back to how it was originally so it will be at the same time as weekly/daily quest resets?
Thank you for catching that, there was a miscommunication around the timing. The end/reset time of Conquests did not change, it is still 11AM Pacific.

What did change is the review period is now only 1 hour, and you have to commit earlier than before. I have updated the times in the patch notes to reflect this. We know my incredible talent for timezones so let me know if something still looks amiss.

Thanks!

-eric


EricMusco
Win Traders in Season 9 and Beyond | 08.07.2018, 07:15 AM
Hey folks,


Congrats to everyone who participated in Ranked PVP Season 9! It was a hard fought Season and we look forward to seeing you around the fleet with your weapons, mounts, and flairs. One thing that unfortunately comes up during and after a Season is about players who cheat, and in particular, win trade. These are players who manipulate Ranked matchmaking to play with and against specific players in an effort coordinate winning and losing, allowing them to boost a specific characters ratings. This behavior is against our Terms of Service and is something that players have to endure and we have to combat every season. With Season 9 gone and 10 in process, we wanted to provide a status update on win trading in The Old Republic.

Starting with the end of Season 9, we now have a zero-tolerance policy on win trading.

This action has already happened with players who were caught win trading during S9. For these players, including their first offense:
  • Suspension time, up to seven days.
  • Every character on their account will have their Group and Solo rating set to one.
  • Depending on severity further action can occur, such as zeroing out Ranked Currency or permanent account closure.

In addition to the above bullets we are going to be making some systemic changes to assist in curbing this behavior. In a future game update any character that uses a character transfer will have its Ranked rating reset. We have also continued to make improvements behind the scenes in how we use analytics to track down and action win traders.

I do want to take this time to say thank you to the vast majority of you who continue to play legitimately. Also, to all of you who continue to report cheaters to myself, Keith, and customer support. Please keep letting us know as you spot bad behavior in PvP. Together we can keep Ranked PvP a place where players can compete in a fair environment.

Thanks everyone.

-eric


EricMusco
Maintenance: August 7, 2018 | 08.06.2018, 01:26 PM
Patch notes are now live!

-eric


EricMusco
Maintenance: August 7, 2018 | 08.06.2018, 10:41 AM
Quote: Originally Posted by TonyTricicolo View Post
Any word on those patch notes?
You will have them today! It may be a bit later in the day, I have quite a few meetings and things early on which is taking me away from my Lord Ptach responsibilities.

I will get them to you ASAP, they are pretty long .

-eric


CharlesBoyd
Fix for the Lana Beniko Marriage Bug in 5.9.2 | 08.06.2018, 09:33 AM
Hey everyone!

I wanted to share a more detailed update about the Lana marriage bug that cropped up with Update 5.9, and how we’ll be addressing it with Update 5.9.2.

When the dev team originally implemented the variable that stores whether a given player character has chosen to marry Lana or not, a bizarre quirk of the tools caused that variable to not be set permanently, even though we told the tools to do so. As I’m sure you can imagine, we found this quite frustrating, and have thus destroyed said “quirk” via ruthless orbital bombardment to ensure that this doesn’t happen again. From now on, characters that are in a romance with Lana who play through the Solo Story mode of the Nathema Conspiracy Flashpoint will have their decision of whether or not to ask Lana to marry them remembered permanently, as it always should have been.

Of course, this still remains an issue for those players whose characters are in a romance with Lana and have already completed the Solo Story mode of Nathema Conspiracy. We have implemented a solution to correct the issue for those players in Update 5.9.2. When the servers come back up with the new update, a brief new mission will appear automatically on all characters who meet the following criteria:
  • In a romance with Lana Beniko
  • Have completed the Solo Story mode of the Nathema Conspiracy
  • Are not currently on the mission “Things Left Unsaid” (ie, are not currently breaking up with Lana to begin/resume a different romance)

The new mission, “An Error in Alliance Records”, will send you to the droid H1-R1 on Odessen, who will ask you a series of questions to correct some issues in his corrupted Alliance personnel files. Please be sure to answer his question about your relationship with Lana honestly, as it’s going to be remembered permanently this time.

You may wonder if it’s possible to tell the droid that you didn’t agree to marry Lana when you actually did, or vice versa. The answer is yes, that is possible; this is your one chance to change your mind consequence-free, but be sure that’s what you really want to do – as I said, your answer will be permanently recorded.

We wholeheartedly apologize to all players impacted by this issue, and appreciate your patience as we put together our solution.


EricMusco
Maintenance: August 7, 2018 | 08.03.2018, 12:33 PM
Hey everyone!

We will be taking the servers offline on Tuesday, August 7th in order to apply Game Update 5.9.2. The website will also be unavailable during this time.

Details:
DATE: 7 August 2018
TIME: 5:00AM - 9:00AM PDT (1200 - 1600 GMT)
VERSION: 5.9.2

Patch Notes will be available on Monday, here.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric


EricMusco
Server Restarts | 08.02.2018, 11:09 AM
All SWTOR servers are once again available! Thanks everyone.

-eric


EricMusco
Server Restarts | 08.02.2018, 10:39 AM
Quote: Originally Posted by Jmenks View Post
Just so you know, it isn't just log in issues.

PVP queue on Star Forge is literally broken. Fake pops and forever queues.
Correct! For generalized messaging I am just saying login issues. For clarity (to your point) this will address queue issues, loading screens for going into zones, etc. Basically it should address the random issues that popped up this morning.

Thanks!

-eric


EricMusco
Server Restarts | 08.02.2018, 10:31 AM
Hey folks,

We are going to be restarting all servers to help address an on-going login issue. This should take one hour or less from the time of this message.

Thanks!

-eric


EricMusco
Stuck on loading screen | 08.02.2018, 07:45 AM
Hey folks,

Just wanted to make sure you saw Keith's post in the other thread:

Quote: Originally Posted by KeithKanneg View Post
You should be good now. Seems there was a network outage into a key EA Data Center that caused a variety of server issues. From what I can tell, there were sporadic issues for about two hours.

Sorry this caused any inconvenience, but glad everything is good again.

-Keith--

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