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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


AmberGreen
2.1 patch problems | 05.15.2013, 02:01 PM
... and the patch is deployed! Windows XP users who were unable to launch the game can now restart the game client, download the patch, and play!

Thanks again for your continued understanding and patience.


AmberGreen
2.1 patch problems | 05.15.2013, 01:40 PM
Quote: Originally Posted by ninjonxb View Post
Just so we know. Is this a client side or server side fix? I know you said no downtime but should we still expect to have to restart our game and download a quick patch?
This is a client side fix that will require that you restart your launcher and download a small patch. As soon as the patch has been deployed (2.1.0a), I'll let you know and patch notes will appear in the launcher and on the web.


AmberGreen
Windows XP users cant log !!! woohoo :S | 05.15.2013, 12:53 PM
Hi folks!

I just wanted to pop in and let you know that we've posted an update about this here. Please watch for new updates in the next few hours. A fix is incoming!


AmberGreen
2.1 patch problems | 05.15.2013, 12:51 PM
Hi everyone,

Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it.

Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding.


CommunityDroidDE
Windows XP users cant log !!! woohoo :S | 05.15.2013, 12:27 PM
As you may have noticed, we have removed a significant number of posts from this thread, and we would like to remind everyone of the Rules of Conduct in the forums.
  • No insults, name calling, or personal attacks
  • Please stay on topic.
  • Please express your opinion and thoughts in a constructive, respectful manner.
  • If someone violates the Rules of Conduct, please report it instead of replying to it.
  • Keep in mind that everyone has different viewpoints. Just because someone disagrees with you doesn't mean they're trolling. If you believe someone is trolling, please use the report function to report their post.

That being said, we ask that you please keep your posts civil, on topic and respectful otherwise we will have to close this thread.

Thanks!


CourtneyWoods
Question of the Day 5/15/2013 | 05.15.2013, 10:09 AM
How many Cathars do you have prowling the galaxy?

Personal Answer: So far I have only changed my Smuggler, but I love how she looks so I might make another. Meow!


CourtneyWoods
OH NO! Infinite Load Screen! ARGHH! | 05.14.2013, 03:43 PM
Hey everyone,

Just wanted to give y'all an update. The slow loading issue should be resolved - please let us know if you are still experiencing unusually long load times. We are still investigating the crashing issues and will update you when we have more info.


AmberGreen
[BUG] Applying a Secondary Dye Module breaks "Unify Colors" | 05.14.2013, 02:22 PM
I posted about this here. Thanks for the report!


AmberGreen
"Unify Colors" does not work with one-color dyes [PICS] | 05.14.2013, 02:21 PM
Thanks for the reports! We'll be sure to look into this; once we have details, I'll get the bug posted on the Known Issues.


EricMusco
Change species overpriced? | 05.14.2013, 02:18 PM
Quote: Originally Posted by Shingara View Post
So why did you say it was 800 cc before.
This is actually kind of interesting. Our plan, as we stated before, was for the cost for subscribers to be 800cc. Not to get all "programmy" but basically the math of applying a % discount from 1200 got pretty complicated and was working out to fractions, etc. Those are kind of a bad thing when it comes to spending "even" amounts of coins.

Our plan was to apply a 33.3% discount for subscribers which would have hit right around 800, but as stated above, the math didn't work out. So instead we moved it up to 34% to get in the players favor, which gives you slightly off (but whole) number of 792.

Hope that makes a bit more sense!

-eric


AmberGreen
2.1 patch problems | 05.14.2013, 02:08 PM
Hello there Wyenan,

There are two main threads in Customer Support where we've said we're working on this (see below), and we are absolutely doing so as a very high priority. Thanks for your patience! We'll be sure to post an update when there's more info available.

Main threads:
http://www.swtor.com/community/showthread.php?t=638064
http://www.swtor.com/community/showthread.php?t=638065


AmberGreen
Character name change question? | 05.14.2013, 02:06 PM
Hi there skarvika!

The tooltip for Renames seem to indicate that the item can be reused and has a cooldown. However, renames are consumable items, and name changes can only be applied once every 30 days. Sorry for any confusion; we are going to look at clarifying the tooltip in the future.

On a side note to clear up another question: one free Character Name Change will be given to each subscriber account at a later date, but this is not yet available.


EricMusco
CE Dye - Unbound: Intended? | 05.14.2013, 01:48 PM
Hey folks,

This was not intended, so apologies for that. The goal was for them to be accessible to CE owners directly. However, we are not going to adjust the current Modules as "the cat is a bit out of the bag" on this one and it is already accessible to the rest of the playerbase via trade/sale. Plus, the Collector's Edition folks will still be able to control the economy on this.

However, I talked to the team and the next time we update Dye Modules in the game, we will add another Dye Module to the CE vendor which will be bind on purchase. This way you will still have the two current dyes which you guys control the market on and in the future you will be receiving a Dye Module exclusive to just you.

Thanks for bringing it to our attention.

-eric


EricMusco
Change species overpriced? | 05.14.2013, 01:32 PM
I wanted to help you guys out with the math here and clear up the confusion. The cost that you are seeing is 792 Cartel Coins for a species change. 792 is discounted by 34%. If you do the math in reverse, that means for non-subscribers the cost for a species change is 1200cc. A 34% of 1200 is 408. 1200 - 408 = 792!

Hope that clears it up, sorry for any confusion. As a note, any time you see mention of a subscribers and the discount they receive, your discount is already factored in (as in the example above).

Hope that helps!

-eric


CourtneyWoods
Welcome to Game Update 2.1: Customization | 05.14.2013, 12:48 PM
Hey everyone,

Amber updated a separate thread here. We are currently investigating login/loading issues. Please check that thread for future updates on this issue.

Thanks!


CourtneyWoods
Why is my Ashara Zavros sick!? | 05.14.2013, 12:41 PM
Quote: Originally Posted by ShadowHvo View Post
Title says it all!
http://oi41.tinypic.com/34fzatu.jpg

Why Bioware why!? My lovely wife is all purple and sick?
Hey ShadowHvo,

We are currently investigating this issue. I'll update this thread when I have more information.

In the meantime, I suggest plenty of rest and soup for Ashara.


AmberGreen
OH NO! Infinite Load Screen! ARGHH! | 05.14.2013, 12:25 PM
Hi everyone,

Again, thanks for your patience while we work on this. I want to be sure that folks do not mistake this issue (very long loading times to get to Character Select) with not being able to launch the game at all after clicking "Play". If you're not hanging at the loading screen, it's not the same issue and may require completely different troubleshooting. We are absolutely looking into those reports as well!

For those of you who are experiencing the loading screen issue, we are continuing to investigate and are taking note of the fact that folks are experiencing success when using the workaround provided in the Customer Support forums and linked above. We'll use all of your information and will be sure to post an update when we have more details available.

~Amber


AmberGreen
OH NO! Infinite Load Screen! ARGHH! | 05.14.2013, 11:28 AM
We are investigating players who are experiencing very long load times, and we're sorry for the inconvenience. So that you know, while slow, players who are hanging at the loading screen have been reporting that they eventually do make it to Character Selection. Thanks for your patience while we work to resolve this.


EricMusco
Post 2.1 - Mouseovering items --> tooltip seethrough? | 05.14.2013, 10:43 AM
Quote: Originally Posted by WahineKoa View Post
As said when i mouseover items the tooltip of it is now seethrough (after 2.1).

I dont want it to be seethrough as it is hard to see what is inside.

How do i change it back to non see through as it was pre 2.1? I cannot find any option for it from the settings nor the UI preferences.

Thanks in advance.
I talked to our folks in UI about this and this is not a bug but an intended change. As some of you have seen, the dyes that are applied to armor show up in your item tooltip. We were having an issue where dark colored dyes were unrecognizable in the tooltip with the old tooltip opacity. Because of this we had to make a very slight change to the background opacity on item tooltips.

However, I will be passing the feedback from this thread back onto the team. Thanks everyone.

-eric

PS - In the future please avoid bumping threads. Fear not, we will see your thread and bumping threads is against our forum rules.


CourtneyWoods
Welcome to Game Update 2.1: Customization | 05.14.2013, 10:28 AM
Hey everyone!

Producer Cory Butler shares details about new features now available in Game Update 2.1: Customization!
Star Wars: The Old Republic > English > Developer Tracker