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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
Dat jump. | 07.10.2013, 10:42 AM
Hey guys,

There is a bug where when you jump, your character does their jump animation as if they had their weapon drawn even if it isn't. This is a bug and we will work on getting it placed on the known issues list.

-eric


CourtneyWoods
Operation: Legions of Scum and Villainy (Nightmare Mode) – now live! | 07.10.2013, 10:40 AM
Operation Nightmare is back with Game Update 2.2.2! It is time to rally your guild again and prepare to face more supercharged bosses in Operation: Legions of Scum and Villainy, now in Nightmare Mode. Strike down your enemies for a chance to earn more elite Kell Dragon gear set and a brand new “Titan 6 Containment Mode” vehicle.

Watch now


AmberGreen
Scheduled Maintenance: July 10th, 2013 [UPDATED] | 07.10.2013, 10:21 AM
All servers are again available! Thank you for your patience!


AmberGreen
Scheduled Maintenance: July 10th, 2013 [UPDATED] | 07.10.2013, 09:12 AM
All servers in the NA - West and East and APAC regions are now available!

Maintenance must be extended for European servers, and we expect them to be available at 9AM PDT (4PM UTC), and apologize for the inconvenience! This thread will be updated as soon as more information is available.


EricMusco
Servers online? | 07.10.2013, 09:08 AM
Quote: Originally Posted by lennert View Post
Well US is up and europe can wait a little longer :/
Hey guys,

We are working through a hardware issue for the EU servers and will have them up ASAP! Thank you for your patience.

-eric


AmberGreen
Scheduled Maintenance: July 10th, 2013 [UPDATED] | 07.09.2013, 04:10 PM
The Game Update 2.2.2 Patch Notes are now posted!


EricMusco
Fireworks are getting more expensive and worse in quality. | 07.09.2013, 04:08 PM
I feel like I am the odd man out in that I really don't like fireworks! I know it is very not 'MURICA! of me.

Remember that firework that went up into the sky and blew up loudly into some colors? Me too, it is called all of them I wish I could appreciate them more, I just can't get into them.

-eric


AmberGreen
Game Crashes. Unable to log-in afer. | 07.09.2013, 04:07 PM
Hi all,

As stated above, we are currently investigating and more info always helps. If the issue is still ongoing for you, running traces to our servers will help to find the failure point.

Thanks for the reports, and we apologize for any inconvenience caused by this!


EricMusco
Bioware please make weekly polls | 07.09.2013, 03:54 PM
Quote: Originally Posted by Kurin View Post
Eric-

None of your explanations hold water for me. First, if only a small number of people read your forums, then why do you bother? Why are you even employed as a community manager, if you are only helping 5% of the player base? Seems like BW could put your salary to better use by killing your job and hiring another developer/designer. That would make 95% of the player base happier, with more content for their money.

Second, you've done a decent job of saying when something isn't a "guarantee". Like today's patch, that's coming out tomorrow. The forums will talk about it, of course. But I'd rather bad news, than no news.

And that's what you are saying. You 5% don't matter enough for us to ask your opinion, because the negative backlash isn't worth it. Ummmm...honestly, is that really the message you were hoping to send? I sure hope not.
Hey Kurin!

Forums are a place for discussion, more so than any other medium (such as social media), so the forums are a great place for the Community team to communicate and have conversations with players. That is why you see our activity here. Just in case there was any confusion though, our role as a Community team goes well beyond just the forums, this is where our impact is just most visible (yellow posts!). We also help give feedback and coordinate all marketing publishes to the site, provide feedback to the development team on bugs and future Game Updates, and coordinate and run all Cantina events just to name a few.

To your second question, we absolutely value feedback from the forums. In fact, we regularly pass on suggestions, bugs, and questions from the forums onto our development team. This is also why we continue to communicate with players as often as we do.

This is very different than a poll though. Even with me setting the precedent that something is not a guarantee, players on the forums will often look at a poll as something which "validates an opinion." In using the species example from before, I saw someone propose a great example which I am going to steal

Let's say we make a poll about which species players would like to see added next on the forums, and 70% of the poll answers Togruta. Then, in our metrics and data gathering from multiple sources outside the forums, we see that 70% of that data, which is of a higher volume, says players want Gungans. When we announce the next species is Gungans, players on the forums will only look at that poll which was posted here and try to exclaim that "everyone wants Togruta."

Certainly we could explain that it is not that way, and that we have other means of gathering data. We could say polls are just a way to gauge opinions from one audience. We could say polls are never a guarantee of a choice being made. Even with all of that, polls by their very nature set a mindset that "this thing won, so you should go with it."

-eric


CourtneyWoods
Supreme Mogul’s Contraband Pack | 07.09.2013, 03:03 PM
Hey everyone!

We have posted images of the items available in the Supreme Mogul's Contraband pack - live in Game Update 2.2.2! Which item are you most excited about?

Personally, I have to have that Pocket Sarlacc pit!


EricMusco
Bioware please make weekly polls | 07.09.2013, 12:27 PM
Hey folks,

Thought this might be a good place to explain our reasoning on why you don't see a lot of polls from us on the forums. Some of you have already covered some of them but I thought it would be good to get some yellow text behind it.

I think the first and most important thing is that by us posting a poll, folks will assume that the winner is guaranteed to see action. If we say "What species would you like to see in SWTOR?" and Togruta wins, in your example. Everyone will assume we are definitely going to add Togruta to the game. Unfortunately, it just wouldn't work that way.

Another reason is that you have to realize how much of a minority of players actually use the forums. Without looking at the actual numbers and guessing from the top of my head, I would say less than 5% of our subscribers use the forums regularly. Keep in mind that even less than that % would even answer the poll. That is a pretty tiny group of folks to let make actionable decisions on, which is why we use a lot of facets of data (including the forums) to make decisions, and not them alone.

One time where we have used polls, like for the Party Jawa, is when we already have plans in place to implement all of the relevant choices. The Party Jawa, which won the poll (on the forums and on Facebook) was given to players for appreciation, while the other two were still available but placed in the market.

I am not saying you will never see polls from us again, but they are tricky as players tend to take them as a guarantee, as opposed to just a tool to gauge opinion.

Hopefully that makes sense!

-eric


AmberGreen
Sage TK Bug | 07.09.2013, 12:09 PM
Quote: Originally Posted by AmberGreen View Post
Hello Force Users,

We added this to the Known Issues last week, and the fix is currently scheduled for Game Update 2.2.2. Thanks for your reports and patience!
As a follow up here, the fix for this will not be in Game Update 2.2.2 tomorrow. We are working on it for 2.2.3 currently, and should that change, I'll be sure to update this thread.


EricMusco
Minor XP boost granting 20% XP gain instead of 25% | 07.09.2013, 10:16 AM
Hey guys!

Sorry for the delay in response, we wanted to make sure everything was working correctly and as intended.

To Jasoneth, your math is actually spot on, but you are missing a factor which is why the numbers aren't coming up correct. Without going into specifics, you are using your quest experience gain as a subsriber as the base. However, the thing to keep in mind is that subscribers get a bonus % to experience over F2P players. The base experience is what F2P earn, not what subs earn.

So if you were to use the F2P players experience gain as a base, and then apply the bonuses, the math would work!

I would like to commend you on this thread. This is the exact kind of constructive and detailed feedback we look for it. It greatly helps is in assessing an issue and determining if there is in fact a bug!

Secondary note, this report did allow us to find a bug that some XP bonuses were not being shown in the visible mission rewards window. That bug is being fixed and is currently slated for 2.2.3.

-eric


AmberGreen
Please help! | 07.09.2013, 09:41 AM
Hi ClaudeTaylor,

In Game Update 2.2.2, we're fixing a bug that causes the Codex entry for "Galactic History 88: The Unlikely Champion" (a Makeb Datacron) to be listed incorrectly under Alderaan rather than Makeb. Will you please double check this and see if this is the issue that you're having? If so, please watch for this fix tomorrow morning. If not, will you please post to let us know?

Thanks!


EricMusco
Yay, finally 55 :D | 07.09.2013, 09:37 AM
Quote: Originally Posted by bibobpipop View Post
http://i8.photobucket.com/albums/a21...psc60a4d06.jpg

Took a while but i finally made it

Anybody wanna help me against the Archon on red eclipse? :P
Grats on your first 55! Also, nice armor! It isn't too often I see that armor set running around.

-eric


EricMusco
BETA Testing Code (Event 1)? | 07.09.2013, 09:33 AM
Hey guys,

I looked into it and it appears that code which was appearing on your account is exactly what it sounds like. It meant that back during our Beta, you account had access to it. What you are seeing is something that was applied to your account quite a long time ago, almost two years. With that being said, that code was not supposed to show up publicly like that on your account page. We have put a fix through which should make that code no longer display. Let me know if you guys are still seeing it.

TLDR - It is nothing new and cool, just something that was applied back in the day which gave you access to beta.

-eric


BruceMaclean
Clarification: Color Vibrancy | 07.09.2013, 08:37 AM
Quote: Originally Posted by gorstram View Post
This is a good question. Also, will this have any negative impacts on us players that play this on a veritable toaster oven?
This is indeed still on track for 2.3! It is very near zero impact in terms of effect on performance but to protect those playing on less beefy machines like your toaster oven (there's nothing wrong with toaster ovens!) this feature will be off if the graphics quality preset is set to Low or Very Low.


AmberGreen
Scheduled Maintenance: July 10th, 2013 [UPDATED] | 07.08.2013, 04:02 PM
**Update: Maintenance must be extended for European servers, and we expect them to be available at 9AM PDT (4PM UTC), and apologize for the inconvenience! This thread will be updated as soon as more information is available. **


On July 10th, all game servers, SWTOR.com, and the launcher, will be unavailable as we perform scheduled maintenance. Game Update 2.2.2 will be implemented during this downtime. Details are as follows:

Date: Wednesday July 10th, 2013
Duration: 4 hours
Time: 3AM PDT (10AM UTC) - 7AM (2PM UTC)

Thank you for your patience as we maintain service for Star Wars™: The Old Republic™.

Patch Notes!


CourtneyWoods
Question of the Day 7/8/2013 | 07.08.2013, 02:38 PM
What is your favorite creature in The Old Republic?

Personal Answer: I have said it before and I will say it again... Thrantas!


EricMusco
Its time to give the F2Ps a voice on the forum | 07.08.2013, 01:38 PM
Should we allow Free-to-Play users on the forums? This is a question we also discussed internally during the transition. The problem isn't so much in the subscriber or free player's value in using the forums, but in the accessibility.

If a F2P player can just sign up for an account and begin posting, then anyone in theory could post on the forums fairly easily. The problem this creates is one of moderation. It would be very easy for someone to make an account and begin spamming the forums. If we ban that account, they just make another one immediately.

In theory allowing F2P players to post would even allow subscribing forum users who have been banned to create new accounts and continue to break forum rules without any real worry of consequences. We have definitely considered just opening a F2P forum, but it would be a little wild west in there and is unlikely something we would do. Again, that is due to moderation challenges.

Hopefully that makes sense. We realize it can be a little tricky for F2P players to get questions answered, but they still have the ability to do so in-game, on social media, and on our fan sites pages.

-eric
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