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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


TaitWatson
[BUG] Cant switch instance. | 01.07.2015, 03:08 PM
Quote: Originally Posted by BlazeRaigo View Post
They are still open, yes.
While there is a once-per-hour limit on switching instances, I would wait until CS gets to those tickets because they'll be able to see what's going on. If, once those tickets are responded to, they're not able to correct the issue, let me know.


TaitWatson
[BUG] Cant switch instance. | 01.07.2015, 03:05 PM
Quote: Originally Posted by BlazeRaigo View Post
I did a lot of tickets to ingame support. And didnt get any response from them. I asked my guildie and couple of the, have same issue. We just cant switch instance.
Were the tickets closed with no response, or are they still open?


TaitWatson
[BUG] Cant switch instance. | 01.07.2015, 03:03 PM
This is actually the first I'm hearing about this. I would put in a ticket in-game, because your character could be stuck in a weird state that CS could assist with. Let me know if they're not able to help!


TaitWatson
{BUG] Shae Vizla tells Bounty Hunter he/she is not a Mandalorian | 01.07.2015, 03:00 PM
Quote: Originally Posted by LtGeneralGezlin View Post
Hey. Tait! Speaking of convo bugs, will this SoR Intro bug (For the Imperial characters) be fixed in 3.0.2 or some other patch?
It's not in 3.0.2, I know that off-hand. Let me chase it down and see what I can find out.


TaitWatson
{BUG] Shae Vizla tells Bounty Hunter he/she is not a Mandalorian | 01.07.2015, 02:50 PM
Quote: Originally Posted by ronniehenlau View Post
That's not a date, it's a patch number we havent gotten a date for yet.
Touchè. We're aiming for Tuesday the 13th.


TaitWatson
Is HM Assault on Tython being fixed in this patch? | 01.07.2015, 02:48 PM
Quote: Originally Posted by Icebergy View Post
It would be really nice if this could be fixed some time soon. I'm pretty sure this bug is driving people away from queuing for HM60s.
I actually just posted about this in a different subforum. The first encounter is being addressed in 3.0.2.


TaitWatson
We finally getting a fix on Tython (dev answer) | 01.07.2015, 02:43 PM
The shield not dropping issue is being addressed in 3.0.2!


TaitWatson
{BUG] Shae Vizla tells Bounty Hunter he/she is not a Mandalorian | 01.07.2015, 02:22 PM
Quote: Originally Posted by Darth_Wicked View Post
It's a bug. They already acknowledged it as such.

It will be fixed. Eventually.
"Eventually" has a date in this case: look for this to be fixed in 3.0.2!


TaitWatson
User Interface causing massive fps drops | 01.07.2015, 02:20 PM
We are aware that the User Interface is contributing to the FPS drops players are experiencing in-game. Look for a much more in-depth post from Eric later in the week regarding the ongoing issues.

-Tait


EricMusco
The Star Wars: The Old Republic Community Cantina Tour Arrives in San Antonio, Texas! | 01.07.2015, 01:39 PM
Quote: Originally Posted by Stone_Rain View Post
So this is labeled as an adult event, does that mean I can't bring my 10 year old in with me (an adult) even if I am ok with him coming in or do I need to find someone to watch him during that time even though we paid the $30 for each of us to attend... Details or info would be nice please.. Some sort of clarification....
Bringing your kid with you isn't a problem! Accompanied by an adult is ok. I am working on verifying whether it is 21+ or 18+ (someone asked above) as we run into different rules in different places. I will let you know!

-eric


EricMusco
The Current Exploit “Going Around” | 01.07.2015, 01:28 PM
Hey folks,

Normally when an exploit exists, it is our policy to remain quiet until the issue is fixed. The reasoning behind that policy is that if we talk about or acknowledge an exploit, it can create a situation where we draw more attention to it. This can include people who didn’t previously know about it and can unintentionally make the issue more widespread. Without being specific, there is an exploit which has been present for a couple of weeks, that unfortunately has become more widespread than we typically see. It is being openly discussed in-game as well as other channels. We have been receiving quite a few questions about it and due to the wide nature which it is being discussed, we thought it best to address it.

First, we are definitely aware of the issue! It is our plan to have a fix in place for it next Tuesday. We have received a lot of questions of what, if any action will be taken against those who have used this exploit. While I cannot going into specifics about that, it has and will remain our policy that any use of an exploit can lead to action being taken against your account up to and including permanent suspension.

If you believe you have discovered an exploit, or you hear of an exploit taking place, this is the best course of action to take:
  • Do not “test” the exploit yourself. Even a single occurrence of using an exploit can lead to action being taken against your account.
  • Report the exploit immediately and privately. First, use the /bug command in-game to send in a ticket about the issue. Secondly, please send the details to any member of our community team via a private message, here on the forums. Rest assured, even if we do not respond, we read all of our messages and will escalate exploits accordingly.
  • Do not post on the forums with any reference to, or explanation of an exploit. These posts are against the forum rules and will be removed. We also highly recommend you don’t post on other forums or social media channels explaining any aspect of the exploit.
In summary, we are aware of the exploit taking place and we will be taking appropriate action against those who have abused it. It is our current plan to implement a fix for this issue next Tuesday, January 13, 2015.

Thank you for your understanding.

-eric


EricMusco
Ability delay and the wearing thin of patience | 01.02.2015, 02:35 PM
First off, Happy New Years everyone! I apologize if you feel a lack of communication around this issue. Unfortunately, I haven't provided much since I do not have a status update as of yet.

Here is what I can tell you. We definitely have not forgotten about this and the team is still assessing what the cause is, and how we can begin to address it. What I am going to do is to work with the team to get a status update with as much detail as I can, by next Friday (although hopefully before then!).

Thank you again for your continued patience. We know that dealing with these issues isn't the best experience and we will get them addressed as soon as we can!

-eric


EricMusco
Is the new bolster bug really a bug? | 01.02.2015, 11:03 AM
Quote: Originally Posted by EricMusco View Post
As with all posting, if you feel that you received an unwarranted warning or infraction, you can reach out to communitysupport@swtor.com and we can review/reverse any actions taken!

-eric
Also just as a reminder, for the forums but especially for this thread. Please do not use this post as a launching point to start discussing moderation actions / the moderation team. That is still against the rules and will be enforced.

-eric


EricMusco
Is the new bolster bug really a bug? | 01.02.2015, 10:24 AM
Quote: Originally Posted by Lafay View Post
In that same memo you send to the mods, make sure they unban/remove points from those that posted about it before. Your communication to/from your mods regarding what is allowed to post and what is not is clearly lacking and your devout SWTOR members should not see punishment from BW's unclear forum post boundaries.

That being said, thank you very much for coming and reporting this to us!
As with all posting, if you feel that you received an unwarranted warning or infraction, you can reach out to communitysupport@swtor.com and we can review/reverse any actions taken!

-eric


EricMusco
Is the new bolster bug really a bug? | 01.02.2015, 10:04 AM
Quote: Originally Posted by KALELSAB View Post
The bug I am referring to is the bolster bug dealing with the ship parts. Did the Devs rebalance our classes with this bug in place or without? I ask in part because of the new damage levels that are out there. They are higher than pre 3.0. Sometimes really high and not as balanced as would be expected. Is part of that balance higher HP from the bolster issue?

Did the Devs intend for us to have that high of HP? Did they adjust the damage accordingly? And if they "fix" the bolster issue and reduce our HP, will that make the classes even more unbalanced?
Hey Kalelsab!

What you are referring to is that when you have PvE Ship parts equipped, you will find that bolster is granting you additional Power and Endurance. As you have likely guessed, this is definitely a bug. We are working on a fix for it internally and as soon as I have timing around a fix being implemented I will let you know!

I will make sure that our forum moderators are not removing threads about this topic since similar to "naked bolster," we are not considering it an exploit. Again I will let you know timing to fix this bug as soon as I have it!

-eric


EricMusco
Shadowlands finally blew up... | 12.31.2014, 02:24 AM
The Shadowlands server should once again be available. Thank you for your patience!

-eric


EricMusco
Shadowlands finally blew up... | 12.31.2014, 02:11 AM
Hey folks,

We are aware that The Shadowlands server is currently offline. We are looking into getting the issue resolved as soon as possible. I will let you know new information as I have it.

-eric


EricMusco
No Rakghoul Today? | 12.30.2014, 12:15 PM
Quote: Originally Posted by Rankyn View Post
Does the event start later in the day or did they forget to activate it for this week's Conquest?
Kinda tough to get some of those objectives if it isn't running.
Hey Rankyn,

Just to confirm, I am unaware of plans for the Rakghoul event to turn on this week. I believe that Conquest went live in error. However, due to the nature of Conquests I would expect the event will run throughout the week. I apologize for any inconvenience since this will certainly mean parts of this weeks Conquests cannot be completed. I will pass this on to be looked into.

-eric


EricMusco
The 12 Days of SWTOR | 12.29.2014, 11:06 AM
The Gatekeeper’s Stronghold Pack will be finishing up the 12 Days of SWTOR. Happy Holidays!

-eric


TaitWatson
The 12 Days of SWTOR | 12.28.2014, 11:05 AM
The Space Jockey and Hotshot’s Pack are now available in the Cartel Market!
Star Wars: The Old Republic > English > Developer Tracker