Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
We deserve an explaination. | 09.19.2013, 02:48 PM
Quote: Originally Posted by ZythortheNyan View Post
Not in the slightest. I want to know exactly WHY the patch was canceled. WHY is the harbinger lag so bad? WHY do people see Flytext at Czerka? I, along with many other people, cannot just accept "its a game bro, it happens".
I know we wont always be able to do so but I can actually provide an answer on all three questions you posed!
  • The patch was cancelled because although we thought our Czerka fix would address the issue, further testing showed it would not resolve the issue. Therefore we cancelled the maintenance til we had a more solid fix in place.
  • The Harbinger issues this week were due to some hardware issues which we worked to resolve ASAP to get the server back online.
  • The weird issue like you explained (player's floating text) is part of a more complex problem causing the lag issues with Czerka. That is what we are working to fix and what should be fixed with our maintenance tomorrow morning.

Also anytime there are issues like this I recommend keeping an eye on the Bug Report Forum, Amber will typically keep folks apprised of the status of bugs that we are actively working on addressing, such as Czerka.

-eric


Phillip_BW
iphone Autenticator Users Beware! | 09.19.2013, 02:46 PM

Apologies for not getting this posted sooner - we have verified that there is no 'fix' for the application that will allow for the Security Key to continue working through an upgrade to iOS version 7. The application itself does work in iOS7 (tested back in June on the developer beta Apple provided), however something inside the upgrade breaks the keystore being used internally within the phone. Any technical fix would take a longer time to get released (probably weeks), and by then the vast majority of Apple iPhone customers will have already upgraded. Not the best place to be, but that is where we are.

Below is a list of steps you can use to get your Security Key working again if you do upgrade.

If you already upgraded and currently have a broken Security Key application:
  • Upgrade to iOS version 7
  • Uninstall/Delete the SWTOR SK application
  • (Re)Install the SWTOR SK application again
  • Visit swtor.com
  • Do not enter a Security Key Code while logging in - this will show you the page with the link on for the 'Lost your Security Key?' process - follow the process for de-registering your Security Key
  • This will involve reading an email sent to your verified email address which will let you move on to being able to register a Mobile Security Key once again
  • Visit your account page on swtor.com and register the Security Key once more using the registration process

If you are reading this before upgrading:
  • Before upgrading iOS to version 7, visit your account page on swtor.com and disassociate the Security Key
  • This will involve reading an email sent to your verified email address which will let you move on to being able to register a Mobile Security Key once again
  • Upgrade to iOS version 7
  • Uninstall/Delete the SWTOR SK application
  • (Re)Install the SWTOR SK application again
  • Visit your account page on swtor.com and register the Security Key once more using the registration process

If you do get stuck on the steps above, you can call our customer service team who can help, however please do try to use the website processes first as they are there to help you get back to logging in as quickly as possible without having to make a phone call.


AmberGreen
CZ-198, i thought they were going to fix it? | 09.19.2013, 02:08 PM
Please see this thread for info. To keep the Bug Report Forum organized and all communication about the issue in one place, we're going to close this thread.


AmberGreen
CZ-198 unplayable after today's patch | 09.19.2013, 02:06 PM
Update: We're patching tomorrow morning to improve the CZ-198 performance issues before the weekend hits.


AmberGreen
Heroic Space Missions | 09.19.2013, 02:01 PM
We are communicating about Space Combat silliness after the last patch here. To keep everything centralized, we'll be closing this thread.


AmberGreen
Maintenance: September 20th, 2013 | 09.19.2013, 01:34 PM
On September 20th, all game servers will be unavailable while we perform maintenance. Patch 2.3.3a will be implemented during this downtime. Details are as follows:

Date: Friday September 20th
Duration: 2 hours
Time: 3AM PDT (10AM UTC) - 5AM PDT (12PM UTC)

Patch Notes

Thank you for your patience as we maintain service for Star Wars™: The Old Republic™.


AmberGreen
Alderaan Elysium thranta taxi dissapears out from under you | 09.19.2013, 01:28 PM
Hi again!

To confirm what folks are saying above, the Western Ice Shelf speeders (Imperial Firebase 3 and Republic Recon Post) also have an issue where they dismount you right away. While they're not a murderous Thranta, the result is the same: you'll not get anywhere using them. The fixes are currently scheduled for Game Update 2.4.1, and there's a Known Issue incoming.


EricMusco
Class Representatives Update! | 09.19.2013, 10:40 AM
Quote: Originally Posted by MillionsKNives View Post
Just to be pedantic and because this is the second time I've seen it, you mean the Shadow questions right? Assassin questions were slated for November.
Ddooooohhh... Yes sorry, I meant Shadow.

-eric


EricMusco
Class Representatives Update! | 09.19.2013, 09:13 AM
I wanted to cover some of the questions I have been seeing in the thread.

Are you just trying to kill the class rep system?
This is absolutely not my intent! I implore you, hold me to it. We will bring the Class Reps back after 2.5. If 2.5 comes out and you don't see me post something about it, PM me or make a thread. It may not come back the second 2.5 hits but shortly thereafter, so I will make sure to status update ASAP after the update.

We actually had 6 questions planned, now we don't get to ask the other 3. What about that?
This was one of my biggest concerns with putting the Class Rep system on hiatus as well. I think we can both agree the biggest point of concern here is that we want to make sure the Combat Team has knowledge of what each class feels their biggest issues are. This way, when changes are being made, they have a strong understanding of what the players are thinking.

Although I have been doing this all along during the top 3s, this is my plan to make sure this is not a problem. After the Merc/Sin top 3 come back, I am going to completely revisit everything for every class. Their original post gathering feedback for the top 3. Their final top 3 post. Our top 3 answers and the responses. I am going to take all of that information and compile it into a very large feedback report for each class and then pass that on to the Combat Team.

Now just to alleviate any confusion. This is something I often do as Community Manager, so this situation is not unique. What is unique is that the Combat Team very specifically is looking for this feedback, especially coming off the backs of the Class Rep system.

When is 2.5 coming out?
I don't have that information available yet but once I do, you will have it!

I know not everyone is happy with my decision to put the Class Rep system on hiatus, and I understand why. I promise that the intent was not to kill the discussion, that is the last thing I want. I will even try to pass back any relevant feedback I get from the Combat Team in our discussions. Also, as I stated before, look forward to blogs as we get closer to 2.5 explaining some of the changes that are coming.

Thanks everyone.

-eric


AmberGreen
CZ-198 unplayable after today's patch | 09.18.2013, 07:54 PM
I wanted to be sure and post in this thread to let you know that we have cancelled the patch for tomorrow due to testing. While the performance on CZ-198 was slightly improved, it was not improved to full. We'll be sure to keep you posted!


AmberGreen
Maintenance: September 19th, 2013 [CANCELLED] | 09.18.2013, 07:31 PM
The maintenance scheduled for tomorrow, September 19th will no longer be performed.


EricMusco
iphone Autenticator Users Beware! | 09.18.2013, 03:35 PM
Hey folks,

Currently there are some issues with our mobile authenticator functioning correctly on iOS7. As soon as I have any updates I will pass them along.

-eric


EricMusco
Class Representatives Update! | 09.18.2013, 02:50 PM
Quote: Originally Posted by g_land View Post
Aside from the fact that you are cutting these questions short; another issue is that as several of the class reps have left, I know at least one more that is getting very busy and may be leaving the game due to RL. If these get delayed even further, some others might not be around as well...
This is certainly a valid concern and knowing that I just extended the timeframe they would need to be active, I will check back in with each rep closer to 2.5. We will replace any that have left to make sure no one is left out!

-eric


CourtneyWoods
Join us Sep 19th for another preview of PvP Warzone Arenas on Twitch.tv! | 09.18.2013, 02:35 PM
Get ready to join Star Wars™: The Old Republic™ developers and tune into MMORPG.com’s official Twitch channel for our next Galactic Guild Battles livestream! Watch as “We Are Farmers” take on other players in 4v4 Player-vs-Player Ranked Warzone Arena battles.

Read More


AmberGreen
Maintenance: September 19th, 2013 [CANCELLED] | 09.18.2013, 01:47 PM
**UPDATE: Tomorrow's maintenance has been cancelled for the time being. We apologize for any inconvenience.**

On September 19th, all game servers will be unavailable while we perform maintenance. Patch 2.3.3a will be implemented during this downtime. Details are as follows:

Date: Thursday September 19th, 2013
Duration: 2 hours
Time: 3AM PDT (10AM UTC) - 5AM PDT (12PM UTC)


Thank you for your patience as we maintain service for Star Wars™: The Old Republic™.


AmberGreen
CZ-198 unplayable after today's patch | 09.18.2013, 01:08 PM
We are currently testing a fix for this issue, and we plan to deploy a patch to resolve the performance problems on CZ-198 tomorrow morning. Please watch General Discussion for a maintenance thread with details, and thank you all for your reports and patience.


AmberGreen
Alderaan Elysium thranta taxi dissapears out from under you | 09.18.2013, 12:26 PM
Quickest update ever: I found the bug on this; we are aware that this blocks the [HEROIC 4] Shock Doctrine mission and are working on a fix. I'll get it posted to the Known Issues with the next update, and we'll update again should there be new developments.


AmberGreen
Alderaan Elysium thranta taxi dissapears out from under you | 09.18.2013, 12:20 PM
Hi folks!

Ouch! That's quite a fall! We've seen reports and videos of this issue and are looking into it. Sorry for any inconvenience.


AmberGreen
Syvris Evacuation CRASH? | 09.18.2013, 11:22 AM
I'll be posting communication about this issue in an overall Space Combat issues thread. To keep everything in one place, I'm going to close this thread for now.

As a side note, I wanted to point out that I generally far prefer individual issue threads of this nature and replying to/using a compilation thread will be an exception to the rule.


AmberGreen
Taspan Ambush | 09.18.2013, 11:15 AM
Hi Jermosko,

Thanks for the report! We're communicating about this issue in this thread. Additionally, this was added to the Known Issues yesterday, so please don't forget to check there before posting new threads. To allow for better organization of this forum, this thread will be closed.

Star Wars: The Old Republic > English > Developer Tracker