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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


TaitWatson
Network Maintenance on West Coast Servers | 05.18.2015, 09:30 AM
Hey all,

I see some folks asking for an ETA but, unfortunately, I still don't have one yet. We are still seeing issues on the US West network, so we're continuing to investigate.

Thanks for your patience!


TaitWatson
Network Maintenance on West Coast Servers | 05.18.2015, 08:06 AM
Hey all,

We are going to be performing unscheduled network maintenance to address intermittent login and latency issues due to packet loss on West Coast servers starting shortly.

If you are currently logged into an West Coast server, you may or may not be dropped, but if you're currently offline you will not be able to log in until the servers are available. They will show as "Offline" on the Server Status page for the duration of the maintenance.

I'll update this thread as we make progress!

-Tait


EricMusco
You killed the Harbinger Hamster again | 05.17.2015, 11:57 PM
The Harbinger is once again available!

Thanks everyone.

-eric


EricMusco
You killed the Harbinger Hamster again | 05.17.2015, 11:23 PM
Hey folks,

We are looking into why the Harbinger server went down. I will pass on updates or any ETAs as I have them. Thanks!

-eric


TaitWatson
Torque HM Fire changes causing problems | 05.15.2015, 10:40 AM
Quote: Originally Posted by Costello View Post
Any news on when 3.2.1 will hit?
Current target is the 26th!


TaitWatson
Torque HM Fire changes causing problems | 05.15.2015, 10:19 AM
Hey folks,

I checked with the team, and they are aiming to address the Floor Vents VFX in 3.2.1. We are also aiming to address Roaming Mend occasionally bouncing to a console instead of a player.

-Tait


TaitWatson
Next conquest tomorow? | 05.15.2015, 10:17 AM
The next Conquest will start on Tuesday as normal. After the current timer ends, it will enter a rest period.


TaitWatson
Character Transfers Offline | 05.15.2015, 08:31 AM
Hey all,

We are going to be doing some behind the scenes work on the Character Transfer system, so the Transfer Page on the website will be temporarily unavailable.

We will update you when they are back online!

Thanks,

Tait


EricMusco
Possible Maintenance Tomorrow - 5/14 | 05.14.2015, 09:35 AM
Although I appreciate a good discussion, I think this thread is starting to go to a dark place. I am going to go ahead and close it so that cooler heads can prevail.

In honor of that, here is a Rakghoul smiley face for all of you

-eric


EricMusco
Holy moley that was quick | 05.14.2015, 08:11 AM
Quote: Originally Posted by Cotlu-Hunlon View Post
Thankyou to the devs who stayed up last night to work on the patch

That was the quickest maintenance evarrr.
We time these things, and this is a true statement. This is the fastest maintenance, with a patch, we have ever had! I did say we would get the servers back up ASAP! Props to our Live Services team on this one.

-eric


TaitWatson
Unscheduled Maintenance: 14 May 2015 | 05.14.2015, 08:02 AM
All servers are now available. Thanks!


EricMusco
Possible Maintenance Tomorrow - 5/14 | 05.14.2015, 06:39 AM
As promised I am popping into the thread to give you an update on our maintenance for Game Update 3.2c. However, the update I have might be a bit unexpected ><

Members of our team stayed through the night to work on getting our build up, running, and tested. In doing so, they got 3.2c ready to be pushed out to the live servers. With that in mind, the decision was made that we are going to do our maintenance today to deploy the update.

The reason we are doing this is that we typically try to avoid deploying any patches on Fridays. Fridays have more active players than other weekdays and so by bringing the servers down, we impact a lot more people. I do realize today is a European holiday and so I made sure the team was aware of that impact. We are messaging the maintenance as two hours but it will be our goal to get the servers back up much faster to reduce the impact.

I apologize for the short notice.

Thanks everyone.

-eric


EricMusco
Unscheduled Maintenance: 14 May 2015 | 05.14.2015, 06:23 AM
Hi everyone!

All servers will be unavailable on May 14th while we apply Game Update 3.2c

Date: Thursday, 14 May 2015
Time: 6:30AM PDT (1330 GMT) - 8:30AM PDT (1530 GMT)
Version: 3.2c

During maintenance, all updates and additional information will be posted on our Twitter account. Thank you for your patience as we maintain service for Star Wars™: The Old Republic™.


EricMusco
Possible Maintenance Tomorrow - 5/14 | 05.13.2015, 04:33 PM
Hey folks,

We are not going to have a maintenance tomorrow. I will pop back onto the forums tomorrow at some point and let you know when that maintenance will be happening.

Thanks everyone!

-eric


EricMusco
Preferred Status Unlock Issues | 05.13.2015, 02:53 PM
Hey folks,

We have caught an issue related to two of the purchasable unlocks for Preferred Status Players. The unlocks in question are:
  • Crew Skill Assignment Slot (Account)
  • Unlock: Additional Quickbar (Account)
If a Preferred player purchases one of these unlocks and then attempts to use it, it will not work and they will receive the error "You've already unlocked this on your account." If you are experiencing this issue, please contact Customer Support. We are actively working on a fix for this and are hoping to get it in for 3.2.1. I will pass on timing for that as we have it.

Thanks!

-eric


EricMusco
Possible Maintenance Tomorrow - 5/14 | 05.13.2015, 01:46 PM
Hey folks,

Just a quick heads up. As I mentioned yesterday, we are looking to do a maintenance this week to fix the Relics of the Gree Conquest issue. Our goal right now is to do this maintenance tomorrow morning. However, as it stands we are having a few issues getting the build together. This means that if we do a maintenance we will be announcing it later in the day. We will post all of the normal maintenance messaging if that ends up being the case.

I will give you updates in this thread as soon as I have them!

-eric


DavidStaats
Hypercrate Platinum Packs! | 05.13.2015, 08:30 AM
Hi all,

Here are some answers to some of the more common questions we have seen come up.

Are Platinum Packs going to change the drop rate of the packs themselves?
No, Pack drop rates will remain untouched. The Platinum Pack is simply an additional bonus pack with a more select set of items associated with it.

Is content within the Platinum Pack exclusive to the Platinum Pack?
No. All items obtained from a Platinum Pack can be obtained from the regular pack of the same name. The Platinum Pack simply gives an additional (and better) opportunity to obtain one of the more desirable items from the Pack.

What is the Bind rule for Platinum Packs?
Platinum Packs are Bind On Pickup. It is our goal to keep Platinum Packs as a bonus to the Hypercrate experience, and not a replacement of our existing packs. However, the contents of the Platinum Packs retain their normal bind rules.

Thank you for the feedback thus far!


AlexModny
Season 5 Reward Teaser Blog | 05.12.2015, 02:57 PM
Quote: Originally Posted by AxeDragoneth View Post
Inc Gladiator title.
The Gladiator title is already in the game. You can achieve it by reaching Valor Rank 30. The unique Season 5 titles will be released later in the season.

Cheers!


EricMusco
Relics of the Gree Conquest Issue | 05.12.2015, 02:20 PM
Quote: Originally Posted by UlaVii View Post
So what's going on then? Are we going to be unable to invade a planet until Thursday? Will Thursday-Tuesday be the Gree event as well before you start the whole thing again on Tuesday?
Good question! What will happen is on Thursday when the Conquest ends, it will go into Time of Peace (the Conquest review period). That means that during this week, you can earn personal Conquest rewards, but you cannot earn Guild Conquest rewards (since Guild Flagships can't be committed to a planet).

Hope that clears things up, thanks!

-eric


TaitWatson
Can't Begin Invasion | 05.12.2015, 02:05 PM
Hey everyone,

Eric has commented on this issue here.

Thanks,
Tait
Star Wars: The Old Republic > English > Developer Tracker