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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
KOTFE Level 60 character creation is bugged | 11.11.2015, 12:02 PM
Hey folks,

Quick note for you. About an hour from the time of this post, anyone who had a start at 60 ticket sitting with CS will have that ticket closed, on the assumption that the issue is now resolved. You will receive an automated response/email from CS noting that is the case. If you still have missing tokens, please submit a new ticket to CS and they will work on getting you fixed.

Thanks everyone.

-eric


EricMusco
KOTFE Level 60 character creation is bugged | 11.10.2015, 05:16 PM
Hey folks!

We just ran a script which will have corrected all remaining users who were not being re-granted their tokens. Please check your account and ensure that this is the case. It is possible there are still some outlying users who have not received their tokens back, if you feel you are one of them please contact CS.

Thanks everyone.

-eric


EricMusco
KOTFE Level 60 character creation is bugged | 11.10.2015, 11:22 AM
Hey folks!

Quick update... We believe we have a solution for those of you who have not had your tokens returned. We are exploring it now with the hope of pushing it out later this afternoon (it won't require maintenance or anything). I will update you later on with the status of getting your issues resolved.

As a reminder, if you have already submitted a CS ticket, hold tight! There is no reason to submit a second ticket at this time.

Thanks everyone.

-eric


EricMusco
KOTFE Level 60 character creation is bugged | 11.09.2015, 02:14 PM
Hey folks,

We have continued to investigate start at 60 based on the reports in this thread. We can confirm there is an on-going issue for some players where their start at 60 tokens did not get restored to them after we fixed the overall issue last Friday. This seems to be only affecting players who used a token later in the week or who were extra aggressive in creating and deleting the Level 1 characters. In any case, we are aware of the issue and will ensure people in this situation will receive their missing token or tokens (if appropriate).

In the meantime, if you havenít already submitted an in-game ticket to CS, please do so. Make sure to mention start at 60 in your ticket. Please note, at this time CS is not responding to those tickets as we are exploring a more global fix, however it is important that you have a ticket submitted so we can track users who are in this state. Please donít submit more than one ticket about this issue as itís not necessary.

This may take a few days, but I will pass on further updates as I have them. Again, none of your tokens are lost and we will get them back to you ASAP!

Thanks everyone.

-eric


EricMusco
KOTFE Level 60 character creation is bugged | 11.06.2015, 05:58 PM
Hey folks,

The issues that many of you were experiencing when making a start at 60 character should now be resolved. We will be restoring the start at 60 token to the Cartel Market shortly. There are multiple different scenarios that your character and start at 60 tokens could be in, I want to cover each of them and what it means for you.
  • I made a start at 60 character, but instead it created a level 1 character and put me on the fleet. I then deleted that character, but my start at 60 token was not restored.
    • You should now see your tokens restored to you when you are at Character select. You can create a level 60 normally now.
  • I made a start at 60 character, but instead it created a level 1 character and put me on the fleet. I did not yet delete that character.
    • If you delete that character, your start at 60 token will be restored to you automatically and you can create your level 60 normally now.
If you still feel you are missing tokens, please contact CS. Thank you all for your patience as we worked through this issue.

-eric


TaitWatson
Nightmare loot still not fixed | 11.06.2015, 09:11 AM
Hey folks,

The team is looking into this, but I haven't heard anything worth passing on yet.

-Tait


TaitWatson
Subscribed but game says i am preferred | 11.06.2015, 09:10 AM
Hey there,

This type of issue is best posted on the Answers HQ page and not the Bug Reports forum. Alternatively, you could contact CS directly.

-Tait


EricMusco
KOTFE Level 60 character creation is bugged | 11.05.2015, 11:57 AM
Quote: Originally Posted by GeneralTiphis View Post
So it's still up so I guess they're gonna patch and do it?
It is going to take a bit to take it off the Market, but we are working to get it down as soon as possible. No patch required to take it off the CM.

-eric


EricMusco
KOTFE Level 60 character creation is bugged | 11.05.2015, 11:36 AM
Hey folks,

After posting the workaround information yesterday, we continued to investigate the issues that some of you are experiencing with your Start at 60 tokens not being restored. It does appear that in some cases, a player can end up in a state where their start at 60 character does not create properly, and then their token is also not being restored to them. We are going to be removing the Start at 60 token off of the Cartel Market immediately. Also, in the meantime, we recommend that you do not use any Start at 60 tokens as it is possible that you could end up in this state as well. Note that start at 60 tokens include those bought from the Cartel Market, the GTN, and the free level 60 granted to subscribers in KotFE.

It is our goal to get this fixed ASAP, and the moment I have more information on when we will be fixing it I will pass it on. If you already experienced this issue, hold tight, I will be getting more information on how to get your individual states resolved as well (contacting CS, waiting for maintenance, etc.)

Thank you for your understanding, I will pass on information as I have it.

-eric


TaitWatson
Companions that "disappeared" or are otherwise not available | 11.04.2015, 03:48 PM
Hey all,

There are many different threads about many different Companions who were unlocked prior to KOTFE and are no longer available, or were recruited post-4.0 and were never granted.

We are looking into all of these issues and should have a fix available for 4.0.2.

Thanks,

Tait


TaitWatson
Collections charging cartel coins but not unlocking items | 11.04.2015, 03:46 PM
Thanks for the update!

We looked into it and appears to have just been an issue with latency (similar to the Start at 60 issues). If you (or anyone else who may be reading this) have the same issue, completely exiting the client should resolve the issue.

-Tait


EricMusco
KOTFE Level 60 character creation is bugged | 11.04.2015, 03:44 PM
Hey folks,

We wanted to get some information out about the issue you are experiencing. First off, there is a bug that can occur when you make a level 60 character, it instead creates it as a level 1 and places you on the fleet. Without going too technical, basically the game is moving faster than your account is, which is creating the issue. Here are a few important notes to be aware of:
  • Go slow Ė When going through the character creation process take your time, watch the Sacrifice trailer that starts your level 60 character. This can give time for your account to recognize the start at 60 character and to potentially avoid the level 1 issue.
  • If you end up in the game as a level 1 when using a token, you can delete that character to have the token returned to you. After you have deleted the character, give it some time, you will see that token restored. At this point you can try to create a level 60, but once again please take your time.

With a lot of level 60s being made, there is an element of a bottleneck occurring. But do not worry, even if you experience the bug, the start at level 60 token is in no way lost. It may take some time to be restored but it will happen. Know that if you continue to make / delete characters without waiting for your account to catch up, you can exacerbate the issue.

We are working to correct this as soon as possible, but the information above can work to potentially avoid it, or work around it. Thanks everyone.

-eric


TaitWatson
[BUG] Starship Power Conversion Module (not GSF) Broken | 11.04.2015, 03:43 PM
We are aware of this issue, but I currently don't have any ETA for a fix.


TaitWatson
Collections charging cartel coins but not unlocking items | 11.04.2015, 03:30 PM
Thanks for the report!

I'll pass this along to the team for investigation! In the meantime, I would suggest contacting CS.

-Tait


TaitWatson
Main class quest still gone ever since release of 4.0 | 11.04.2015, 03:28 PM
Hey there!

This is something that we are aware of and are looking to address in a future patch. My best guess says 4.0.2 currently.

-Tait


TaitWatson
Unable to spec Utility Points | 11.04.2015, 03:21 PM
Hey all!

Like I mentioned earlier in the thread, we are looking into this. Right now, it's scheduled for 4.0.2, but may be later.

-Tait


TaitWatson
Can't get past 1-2% download on the client patch screen after this new update | 11.04.2015, 03:09 PM
Hey there!

Contacting CS or posting on the Answers HQ page will get you better responses than the in-game Bug Report forum for an issue like this.

Thanks!


TaitWatson
Anyone else stuck on loading screen before char selection | 11.04.2015, 09:40 AM
Hey,

We are seeing the same issue we saw yesterday - connection issues between VA and IE. The team is looking into it now. As a heads up, this could affect in-game Cartel Market purchases as well as getting connected to the server.

-Tait


TaitWatson
Maintenance: 4 November 2015 | 11.04.2015, 08:27 AM
All servers are now available. Thanks!


TaitWatson
Problems loading | 11.03.2015, 02:53 PM
Hey all, we had an issue with a connection between our VA and IE datacenters. We switched to a different connection and everything appears to be recovering.

If you haven't already, try closing your game client and reconnecting.

Thanks!
Star Wars: The Old Republic > English > Developer Tracker