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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
Timed weekly needs to be renamed to GSF weekly | 05.21.2019, 02:48 PM
Hey all,

I double checked with the team and it is not a bug, it was just that the 1 in 4 chance pulled GSF 3 weeks in a row (not the best if you aren't a GSF fan). We did verify though that next week is not GSF.

Thanks all!

-eric


EricMusco
SWTOR.com Maintenance - May 21st | 05.20.2019, 12:21 PM
Hey folks,

Starting at 7AM PT tomorrow, we are going to be doing some website maintenance. We expect that the maintenance will take an hour or so. During that time you will notice the following behavior:
  • The site will frequently say it is in maintenance mode.
  • You may see odd behavior even if the site does load.
  • The account and buy pages will not be impacted by this maintenance.
Be aware that you will see the above behavior until I give the all clear, we recommend not using the website (and forums) during that period. Thanks all.

-eric


EricMusco
Any chance that crates will be addressed before 6.0??? They are boring and depressing | 05.20.2019, 12:19 PM
Hey folks,

So, I have good news on that front. The drop rates of masterwork gear from Command Crates is going to be increasing in 5.10.3 next week. That gear will still be rare overall, but it will start dropping more often.

Thanks all.

-eric


EricMusco
Companion Issues | 05.16.2019, 02:24 PM
Hey folks,

One of the things that has come up quite a bit since 5.10 is a number of Companion issues. I posted yesterday letting you know that one of the more prominent issues (ranged companions not attacking) was likely going to be fixed in 6.0. What I wanted to do was make a bit of a bigger post explaining what these issues are, their current status, and when they are likely to be fixed. Letís dive in.

Ranged Companions Not Attacking
This issue is a bit of an interesting case. The common belief is that this is a bug which was introduced in 5.10. That is understandable since it certainly became more noticeable with that update. However, this issue has actually been around since launch. After the reports we received from 5.10 we began doing a deep dive into what was going on. That is where we discovered a pretty substantial issue with how Companions were built which is causing this to happen. Due to this being an underlying issue with all Companions it requires a larger systemic change then just a standard bug fix which is the reason why the fix is taking so long.

An update from yesterday, I was being conservative in saying that it will be fixed for 6.0. Upon double checking with the team they believe that it may actually make it in before then in 5.10.4 in the summer. This is of course still dependent on testing and verification, but you may see it before 6.0 after all.

Companion Ineffectiveness / Imbalance
One of the other issues that we hear about is that some Companions are ineffective in specific roles or imbalanced compared to other Companions. For 6.0 the team is making a full pass across all Companions to make a variety of updates. Most notably to address this very imbalance, update abilities, and more.

Companions are a critical part of SWTOR and so we take issues with them very seriously. We know that sometimes changes donít come as quick as you would like but know that we are working to get these types of issues resolved as fast as we can! We thank you for all of the reports around these issues as they were very helpful in isolating the root causes to work towards addressing them. And of course, thank you for your patience as we work to get them resolved.

Thanks everyone!

-eric


EricMusco
Maintenance: May 15th, 2019 | 05.15.2019, 10:44 AM
Quote:
Originally Posted by DarthCasus View Post
Any word on the companion bug fix(es)? Or any word on future announcements addressing said issues?
Are you alluding the companion range attack bug? I think I mentioned this elsewhere but that is actually a pretty big issue to fix. The team is working on it but it will mostly come in 6.0.

-eric


EricMusco
Maintenance: May 15th, 2019 | 05.15.2019, 08:49 AM
All servers are once again available, thanks everyone!

-eric


DanielSteed
May In-Game Events Update | 05.14.2019, 04:34 PM
Hello everyone!

With the upcoming release of Game Update 5.10.3 'The Dantooine Incursion' we have updated the in-game event schedule. Instead of the Bounty Contract Week taking place from May 28th - June 4th, the first week of the Pirate Incursion will be happening. While this event will be happening for two whole weeks, it will be made up of two back-to-back weekly events.


DanielSteed
Web Content Roadmap | 05.14.2019, 03:19 PM
Updating this thread as all the articles involving Game Update 5.10.3 'The Dantooine Incursion' are now out (aside from the "Is Live" article when the update launches). The next article that I am working on is "The Spoils of War". This will be talking in depth about a lot of the changes happening to itemization and gearing with the 'Onslaught' expansion. We will also be hosting a livestream in the coming weeks to discuss this topic. Once the full details of that are ironed out, we'll be sure to make an announcement post.


DanielSteed
The Pirate Incursion In-Game Event | 05.14.2019, 02:23 PM
Today we published more specific details about the Pirate Incursion in-game event taking place on Dantooine! Event timing, rewards, gameplay, and more can be found here. Game Update 5.10.3 'The Dantooine Incursion' will be going live on May 28th, 2019!


EricMusco
Maintenance: May 15th, 2019 | 05.14.2019, 01:30 PM
Hey everyone!

We will be taking the servers offline on Wednesday, May 15th for back-end maintenance.

Details:
DATE: 15 May2019
TIME: 7:00AM - 9:00AM PDT (1400 - 1600 GMT)
VERSION: N/A

Thank you for your patience as we maintain Star Warsô: The Old Republicô!

-eric


EricMusco
5.10.3 PTS Coming Down | 05.14.2019, 01:19 PM
Quote: Originally Posted by ceryxp View Post
Hey Eric, any chance that 5.10.3 will also bring the Nightlife event?
We tend to run the Nightlife event in the summer...

-eric


EricMusco
5.10.3 PTS Coming Down | 05.14.2019, 12:15 PM
Hey folks,

PTS with the Dantooine Incursion will be coming down later today. We want to thank all of you again for helping us to test our newest recurring event. Look for details later this week on when GU 5.10.3 will be going live.

Thanks all.

-eric


DanielSteed
Meet The Community Content Creators - Vulkk | 05.08.2019, 02:21 PM
Hello everyone!

Following the last community highlight article, we have another member of our Content Creator Program to highlight - Vulkk! If youíre unfamiliar with what our Content Creator Program is or are curious about joining it, I have also posted a community blog introducing the Content Creator Program.

If you would like to see some of his content, his Website can be found here!


EricMusco
What's going on with this forum today? | 05.08.2019, 12:17 PM
Hey folks,

The team believes they have addressed the issue. Can you take a crack at browsing the site and see if any of you are still experiencing the same issues? Keep in mind if you were in a bad state it could require some cache clearing, etc.

Thanks!

-eric


EricMusco
What's going on with this forum today? | 05.08.2019, 07:41 AM
The team tried a few solutions yesterday but it looks like the issues are still occurring across swtor.com. Just know that the investigation is on-going, I will pass on more details as I have them.

-eric


EricMusco
Itís time to make HK-55 and Chapter 10 available for subs?? | 05.08.2019, 07:39 AM
This conversation is certainly timely as it is a topic we have been revisiting internally as well. We have been actively talking about how, when, and if it would be possible to get make the HK chapter available again in some form. Whether that is a sub reward, sold on the market, etc.

Here is the thing we are trying to be sensitive to. Individuals who have it right now subbed for a number of months to get it and so if/when we bring it back, we need to make sure that we do it in a way that is fair to what they went through to get it. Ex: if it was a sub reward it would likely require multiple months of sub, or, if it was in the market it would be sold for a premium.

There is a lot of sensitivity on both sides. We agree that we would love to have a way for players who don't have it to get it (since it is story content, afterall). But it has to be done in a way that is fair to those who already have it. Let us know your thoughts (for, or against) and I can make sure all of your feedback is captured in our on-going discussion.

As a note I won't likely have an update on this in the short-tem, but as soon as I have any details I will pass them on.

-eric


MikeBradley
April PvP Report | 05.07.2019, 04:37 PM

Hey All,

It took a few extra days, but I wanted to gather some extra information and address some additional points here. Several topics to touch on, so letís get started.

Win Trader Report

In April, we caught and punished 15 accounts for win trading or cheating in PvP. We have:

  • Suspended the accounts
  • Reset all ranked ratings of every character on those accounts
  • Removed all of their Ranked PvP Reward Tokens

I want to thank everyone who has taken the time to submit reports, evidence, or contacted CS directly. I know we can do a better job gathering these kind of reports which leads me toÖ


Improving Ways to Report Cheating

I have seen a number of you mention that youíd like an easier or better way to report cheating in PvP, and we agree. Iím currently in the process of having a new @SWTOR.com email created specifically for reporting cheating, hacking, or win trading in PvP. This inbox will be managed by myself and a handful of others who can take appropriate actions based on our analysis. Adding this additional method of reporting should make it easier for those that want to submit screenshots or video evidence, and will allow us another avenue of investigation.

I want to reiterate that any reports of cheating that go through the existing in-game tickets are gathered by our CS team, are reviewed by myself and others, and do inform actions that we take against cheating accounts. These existing methods for reporting will not go away, but I do want to also add new and easier ways to report this kind of behavior.


Punishing Cheating in Unranked PvP

Iíve seen stated concerns that we are not doing enough to catch or punish those who cheat in unranked PvP in addition to our efforts in ranked PvP, and Iíd like to talk about that. To be clear, some of the accounts that we catch for cheating, hacking, botting, or exploiting are from unranked and we punish those cases just as severely. We certainly see less win trading behavior in unranked, but I absolutely agree that we could be more transparent about what we are doing to combat cheating behavior in both areas. I will work with our analytics team to see what additional information I can provide in these reports that is specific to unranked punishments or that would in some way share insight into how we try to deter cheating there as well.


Death Volumes

This one may seem like a bit of a tangent, but bear with me, I promise itís related to PvP. We have areas in our game that are called ĎDeath Volumesí, we place these specifically in areas of the world that, for various reasons, should not be accessible. I have seen a thread or two on these forums discussing situations of instant death that several people have theorized are being caused by cheating or hacking. What we suspect is actually happening is that players are coming into contact with a death volume in a place that they would not expect one (up against a locked door on Voidstar for example). I can completely understand how this is an unpleasant or confusing experience, and after speaking with the level designers, we will be working to not only ensure that future volumes are being sized correctly, but also going back to review previously placed ones that may be a bit larger than intended so that they are not exploitable in any way.

There have also recently been reported instances of players hacking or exploiting to get to areas of a PvP map that should never be possible to get to. On top of punishments for the accounts that do this, we are looking at adding death volumes to these places so that even if new hacks or exploits are created, these areas will automatically kill players who cheat to get there.


Yeah, but when?

I realize that there may be some level of frustration regarding the previous threads that have been made for gathering feedback, and the fact that Iím not regularly popping back in those threads to let you know that they are being read or that we as a team are actively discussing the feedback that has been offered. I am reading them (and others), we are actively discussing the ideas, and as we solidify plans, I will absolutely let you know what to expect and when. For context, right now the vast majority of the team is working on the expansion thatís coming later this year. Larger PvP changes are not likely to happen until after 6.0, as there are large, systemic changes coming with it.

I know that the timeline from gathering feedback to actually implementing changes in a huge game is longer than any of us would prefer. I appreciate your patience, and am grateful to all of those that have offered ideas, advice, or suggestions of any kind.

All of the points that Iíve mentioned above in this thread are areas that I can work towards improving now, during this season, and Iím expecting to have demonstrable results to prove it. Iíll have more updates for you in the report next month.

Until next timeÖ


EricMusco
What's going on with this forum today? | 05.07.2019, 08:24 AM
Hey folks,

We were getting a few sporadic reports of this late yesterday as well but weren't able to reproduce it on our side. I am going to send the details from this thread over to the team now and see if we can determine if / where there is an issue.

Thanks!

-eric


DanielSteed
Dantooine Tactical Report! | 05.03.2019, 02:18 PM
As mentioned in the Web Content Roadmap, a lore-based article that helps set the scene with the events happening on Dantooine has been published. Later this month there will an additional article involving Dantooine, but that one will explain the specific details of the new in-game event - The Pirate Incursion.


DanielSteed
Web Content Roadmap | 05.03.2019, 01:49 PM
Quote: Originally Posted by UlaVii View Post
Today is the last day of the month, looking forward to the article later today

On the off chance you meant May, could you give us a ballpark idea, will it be released in May or early June?
Thanks for catching that, my mind was already in the mindset of May, so you are correct. Keep your eyes peeled on the Forums for that announcement later in the month!
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