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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
Gathering Feedback | 02.22.2019, 12:52 PM
Quote:
Originally Posted by Lhancelot View Post
Hi Eric, thanks for entering the forums to discuss this topic.

The biggest complaint I personally have is the slow acknowledgement of people's concerns regarding new game changes that are viewed unfavorably by a lot of players, or the lack of acknowledgement of real gamebreaking issues in the game.

I realize that it's impossible for you or your team to directly communicate with every single player who complains or writes something critical of the game, but when a large group of people are making the same complaint a simple acknowledgement on the forums would go a long way.

An example of this is how ranked is filled with wintraders, quitters, etc. A very active discussion has been going on in the PVP section for weeks, even months about how the ELO system is manipulated and players are having their games ruined by cheaters who have a real lock down on the ranked matches now.

This is just an example of where some very passionate players are expressing their real concerns about how the game is being ruined for them due to the entire system of ranked scoring is not working due to cheaters. I personally don't participate in ranked much, but it's disheartening to see these very passionate players expressing their frustrations with absolutely no acknowledgement from anyone that could help them or at least acknowledge the problem is being looked into.

Maybe on your part, you feel it should be understood that of course you guys are trying to work on fixing the issues in ranked. To the players though, by not responding to anything written on that topic in that section it makes it seem like you guys don't care. The joke is that if you want to write something and not have it read by BW, write it in the PVP section because it's like a graveyard there for dead posts and threads. There are never any responses in yellow text there, ever. I just wonder why?

My point is, why not drop in to that section and let people know you guys hear them? Just one post letting them know you guys are reading what these players write would go a long way in assuaging their anger and disappointment at the present state of ranked and it's scoring system that is so easily manipulated. I don't think you understand how much a response from you or someone on your team means to the players here in all sections of the forums. (I speak for all the sections, not just the PVP section of course.)

By not responding to problems brought up in the forums, the anger of the players only snowballs, and then their anger at the problem initially written about turns to resentment for BW because it appears by not responding at all, you guys don't care. Then as time goes on, some players become apathetic to the problem, and either change activities in the game, or even worse quit. If it seems that the player's concerns are not valued, naturally players stop caring and/or playing.

I only use the ranked situation as an example, because there's a lot of discussion there that includes ideas on how to solve the problems of cheaters in ranked, and in my eyes it seems like if you guys are not reading those posts/threads you are missing a lot of potentially useful information and ideas on how to improve that part of the game.

I guess my main point is instead of letting resentment and anger build to a crescendo, a simple yellow texted post from you or someone on your team really would alleviate a ton of pressure that only builds as time goes on with no responses from you guys.

One reason the forums are not as active as they could be is that it really seems it's just a place where players can chat with one another about the game, but no one takes it seriously as a place where we can have meaningful interaction with you or anyone for that matter from BW.


My questions are:

  • Is it possible that you guys can be more active on the forums?

  • If it's not possible for you to be more active on the forums, is there a better platform where we can reach you and know that you are reading and taking in what we write?

  • If there is another platform for communication between players and BW for SWTOR, where/what is it?


I think what you are going to find is an immense influx of comments and concerns regarding this topic! I also believe initially it might seem overwhelmingly angry and frustrated here however in time if you guys just respond more frequently to the players on the forums you will find that posts will be far less critical and angry over time by simply responding to concerns instead of letting them fester and build over time.
Thanks everyone for the feedback feedback so far. I think this is a great framing Lhancelot so I wanted to take your post and hit some of the things you brought up, especially the questions. I have been working on some things to enhance communication and since some of them specifically involve win-traders, I can speak pretty directly to your post.

You mention the team being more active on the forums and so let me hit a few places where this can / will occur in the future:
  • Some of you may have caught that a few months ago there was a job listing for a Community Coordinator. Dan joined us a few months ago and is the other member of the community team. However, the vast majority of Dan's responsibilities are behind the scenes (social media, blog writing, screenshots, and more). However, we may get to a point of having him step more into the forums especially around things like blog feedback.
  • Win-traders! With the next Ranked Season starting soon, that means that we have been working on gathering all of the data, player reports, and are taking action against cheaters in Ranked. The person who has been handling that action in this round is a Live Producer that works with Keith and I named Mike. He is actually working on a forum post to talk about win-trading and what is happening. I would expect to see that from him by Monday. Going forward he can then engage with you about win-trading or anything else he is working on that is related to the community.
  • QA - Our Quality Assurance team actually spends a large amount of time combing the forums for issues. Both bugs and feedback which they help in documenting and passing on to the dev team. We are in process on getting a "general" QA account that they can use to communicate with all of you more regularly, especially about bug status.
  • Dev team - This is where I know all of you are "most hungry" for information. Getting dev team time to get into the forums can be tricky but we will continue to look for opportunities to do this. I have also been trying to get more in-depth write-ups including things like design goals from the dev team that I can pass on.
That is a few instances where I am trying to drive more communication to all of you that isn't just me posting information. Getting more of the team engaging with you will hopefully help in getting more communication going between you and the dev team.

Thanks.

-eric


EricMusco
Should The Influencers Get Preferential Treatment Over The Rest Of The Players? | 02.22.2019, 08:56 AM
Quote:
Originally Posted by Ylliarus View Post
*snip*
So I genuinely want to ask the question in the title: should the Influencers get preferential treatment? I mean, why not give the normal players - us mortals - the same level of engagement, transparency and communication?
*snip*
We agree completely, even beyond the Influencers, no group should be receiving more engagement or transparency then anyone else (outside of specific circumstances, like Closed PTS, etc). As I highlighted in the other thread, I think there is a misconception that since an Influencer forum exists that it is the place that we are spending all of our time and that is where game information is being shared, which isn't the case.

I know a lot of these concerns are coming from a place of frustration where many of you feel that there is a lack of information being shared or feedback not being taken by us often enough. I don't want to speak for the Influencers, but I can tell you they have been expressing the same concerns both privately, and in their content.

I started a new thread here to talk about our gathering of feedback, so please head there and weigh in. We have made strides the past year (especially around PTS) to improve this but there is always more we can do.

Thanks all.

-eric


EricMusco
Gathering Feedback | 02.22.2019, 08:48 AM
Hey folks,

I wanted to kick off a thread and add some clarity on influencers plus seek out some feedback on… feedback (the influencer topic came up here). First, the clarity. I think there became a misconception that we are in constant communication about game updates or future content with the influencers that the rest of the players aren’t receiving, this isn’t true. Since they are under NDA there are situations that they may hear info earlier or be a sounding board for ideas, but it is extremely infrequent. A lot of our communications happening with them in their forum is logistical (sharing their content, etc). Second, is the feeling that we weigh their feedback more than other players, which is also not true. The influencers are a great source of a snapshot of their community, so they can give us a feedback from a number of players at once. However, this in no way means that we weigh the feedback that comes from them differently then the feedback we receive here on the forums, on reddit, from PTS, social media, or any other sources.

I definitely hear the genuine concern though that we, BioWare, are not gathering your feedback as much as you want us to be. This is something that over the past year or so we have really made a lot of strides to improve and so the question I want to pose is how we can improve further! Let me talk about the various sources that we collect and respond to feedback, and based on that, let’s talk about how we can get better.
  • PTS – This is one of the places we have put some of the largest efforts. This started in earnest with 5.9.2. Once an update goes on PTS the team has been fairly ravenous in grabbing any and all feedback we can get. This goes from bugs to general change requests. We can’t always account for all feedback and sometimes it may be at odds with design goals, but the team works to change as much as we can before we launch it. We have similarly moved away from announcing specific launch dates so that we can work with you during PTS to get the update to a good place before going live.
  • Forum posts – In some cases we either won’t have enough time on PTS to get meaningful feedback or it isn’t something that will go on PTS at all. In these instances we have been trying to make detailed forum posts to highlight exactly what you can expect, so we can gather feedback even without your ability to get hands on (think of the Guild Perks posts).
  • General feedback – This is a constant stream of feedback coming from you, the players, to us. This comes from a large number of sources but primarily here on the forums, Reddit, and social media.
  • Planned feedback sessions – These can happen in a few different forms. We used to more prominently use PTS in a closed environment under NDA, although we have moved away from it. We also will host focus testing sessions. Most commonly these are in Austin but we have hosted them all over the world. They are hand-recruited sessions under NDA, typically very early in the process.
  • Data – This isn’t feedback, but, data is very important in our feedback cycle as we will compare the information we are receiving from any sources to what we are seeing in the behavior of players.

With all of that out there… how can we improve? I know our feedback loop is by no means perfect, but being able to gather your feedback consistently for each update on PTS has helped us quite a bit in getting direct feedback from you. Share your thoughts!

Thanks all.

-eric


EricMusco
Cantina in April | 02.21.2019, 06:09 PM
Quote:
Originally Posted by Mdgshorty View Post
I know there is supposed to be a canina in Chicago in April. I have been looking around trying to find out that information. All I can find is the star wars celebration, but I do know there is a cantina also planned. Does anyone know when and were its going to be at in Chicago in April?
Full details coming soon but a few things that are pretty safe to assume about our cantinas:
  • They are typically on Friday or Saturday nights.
  • We try to host them as close to the convention as we can.
  • A pass is not required for entry (outside of 1 or 2 examples in the past).

Thanks!

-eric


EricMusco
What's Next? | 02.21.2019, 12:46 PM
Hey folks,

With 5.10.1 out the door I know you are all curious what is coming next. We have talked about some of this in the past but I want to put a new update all in one place.
  • Bugs from 5.10.1 – We still have a few issues that popped out of 5.10.1 (such as Vette causing hitching) that we want to address. Our next planned patch was actually 5.10.2 but we want to get a bug fix patch out sooner then that if we can. It won’t be huge but getting a few of these fixes out soon is something we are actively investigating. I will pass on more details on timing and what will be fixed once I know more.
  • 5.10.2 – Our next update is coming… We are prepping a couple of blogs around what you can expect in this update along with getting things staged to get it in your hands on PTS. Look for more info on this update in early March.
  • After 5.10.2 – We should have details on our SW Celebration Cantina announced toward the end of February. Join us in Chicago if you can, or just keep your eyes posted on the interwebs during Celebration for more news from us on what is coming this year.

Thanks all.

-eric


EricMusco
Lag Spikes after the last pach | 02.21.2019, 12:36 PM
Hey folks,

No new updates but the team is aware of the issue and looking at a fix. It is our intent to get this fixed in our next patch, pending testing. I don't have timing on that patch at the moment but will pass on those details as I have them.

-eric


EricMusco
SWTOR Deserves A Revival: More Funding, Resources and Manpower | 02.21.2019, 11:56 AM
Quote:
Originally Posted by Ylliarus View Post
It's a screenshot of something that Eric Musco wrote on the forums: https://imgur.com/a/qSFaaC7. Funnily enough I can't find that post in the dev tracker, because I was hoping to find the wider context of it
Hey Ylliarus!

To try to calm any tin foil hats spinning up from that image you linked, let me try to provide some context. The reason you cannot find that post anywhere on the forums is because it came from our Influencer forums. For those that don’t know (and we have a blog in the works for this very topic) we have something called the Influencer Program. This group contains content creators of all sizes who we aim to support via promotion, etc. One of the components of the group is that they have access to a closed, under-NDA forum where we sometimes seek out early feedback on things, address questions from their communities, and more.

The image you are linking to is from a specific topic that was brought up by some folks in the group. They were looking to get into creating content for Anthem in addition to SWTOR and were asking for similar support/access to what they have in our Influencer program. What you are seeing is my response to that request. There are a number of EA-wide influencer programs, most prominently the game changers group. We built our own program for SWTOR separate from that as we had very specific benefits we wanted to provide. As a result, being in our group doesn’t automatically mean that someone receives those same benefits on other EA or BioWare titles. So all in all, this post is really just me directing our influencers who are looking to expand into other EA games to investigate the EA game changer program.

That is the full context of that post, so I hope that clears up any concerns.

-eric


EricMusco
Companions after 5.10.1 | 02.15.2019, 06:01 PM
Hey folks,

The team has narrowed down exactly what caused the Companion influence issue and we believe we have a fix for it. The current plan is that we will have that fix in our next patch, which I do not currently have timing on. I will provide more info there as I have it.

One note is that when we fix it one of two things will happen. Either we will restore the companion to their prior Influence or it will remain at its current value, whichever is higher at the time.

Thanks all.

-eric


MattPucevich
FYI: Restoration of lost Izax Kill / Timed Run Achievements is Incoming | 02.15.2019, 05:57 PM
Hey all, just as a quick update:

Now that 5.10.1 has fixed the underlying issue that was causing the MM Izax kill and GftM timed run achievements to reset, and new players can no longer be broken, we're going to be able to run an update over the character database to restore the achievements (and the original time stamps) to players who earned but subsequently lost the achievements.

Players who have re-earned the achievement need not fear --the script will simply jimmy the timestamp to the earliest date found in server logs. I realize this doesn't impact a great many people, but for something as demanding as MM Gods we wanted to give credit where it's due.

That being said, I can't offer a timeframe for when this update will occur. This kind of database update has to be performed during a downtime, and this specific issue impacts too few players to justify its own downtime, therefore it'll have to piggyback off of some otherwise scheduled downtime as is convenient.

So, sorry I can't tell you exactly when, but I just wanted to confirm that those first few clears will eventually be getting their original timestamps back. Look to Musco for updates on when this will occur.


EricMusco
Game Update 5.10.1 - Known Issues | 02.14.2019, 11:11 AM
Quote: Originally Posted by BenKatarn View Post
One bug that was sadly not fixed with 5.10.1:

Range companions who are further than 30 meters from a target while "in combat" will not automatically enter combat range and need to be micromanaged in order to get them to fight.
This is something the team is aware of and looking to address in a future patch. I will get it added to the known issues list for clarity.

-eric


EricMusco
Lag Spikes after the last pach | 02.14.2019, 11:00 AM
Quote:
Originally Posted by Eriska View Post
Having this issue as well but only if I have Vette out as a companion. Once I dismiss her or switch to someone else it stops happening.
This is correct. The team is looking into an issue where Sith Warrior's who have Vette as their Companion are seeing these issues. I will pass on more info as I have it!

-eric


EricMusco
252/258 Set Bonus not working?? | 02.13.2019, 12:28 PM
Quote: Originally Posted by Estelindis View Post
For me the set bonus already showed up on the 258 armorings as all mine were still in their original shells, but didn't show up on 252s which I had removed. After the fix, the set bonus also showed up on my removed 252s, so every mod that previously had a bonus now has it again (and now it works with the previously existing set bonuses, due to yesterday's fix in that respect). So now, for me, set bonus is 100% okay and great. Perhaps some other people may have different experiences.
Highlighting this as it correctly describes what we fixed. In short, the armorings that were missing the set bonus after yesterday will now have it.

-eric


EricMusco
Maintenance: February 13th, 2019 | 02.13.2019, 09:17 AM
All SWTOR servers are once again available!

-eric


EricMusco
Maintenance: February 13th, 2019 | 02.12.2019, 05:52 PM
Hey everyone!

We will be taking the servers offline on Wednesday, February 13th in order to apply a fix to some tier 5 armorings losing their set bonuses.

Details:
DATE: 13 February 2019
TIME: 6:00AM - 8:00AM PST (1400 - 1600 GMT)
VERSION: n/a

This is a purely back-end fix, there will not be a patch to download.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric


EricMusco
Companions after 5.10.1 | 02.12.2019, 05:18 PM
Hey folks,

The team is looking into the Companion issues reported following 5.10.1. Keep the details coming.

I mentioned in the set bonus thread that we may have a maintenance tomorrow to address that issue. We do not yet have a fix locked down for these companion issues so they will not be addressed tomorrow.

Thanks all, I will pass on more info as I have it!

-eric


EricMusco
252/258 Set Bonus not working?? | 02.12.2019, 03:37 PM
Hey all,

Quick update. We have a possible fix, the team is working through getting it created and tested. Once I have that confirmation we will plan to have a maintenance to push that fix live. Our current timeline if all goes well would be for tomorrow morning.

I will let you know in this thread once I have more details and if a maintenance is happening, I will get messaging live.

Thanks all, more details to follow.

-eric


EricMusco
NO Darth Hexid in Patch notes? | 02.12.2019, 01:50 PM
Quote: Originally Posted by LtGeneralGezlin View Post
So, I lost Darth Hexid with 5.10, but when I logged in this morning, I noticed that I had her recruitment quest (Darkness Rising) in my Mission log, and after I finished her quest, She was available for me to use again!
I wanted to highlight this post as this is accurate. If you lost Hexid and are not seeing her Alliance Alert, look at your Mission Log. The Alert was automatically placed in there.

-eric


EricMusco
252/258 Set Bonus not working?? | 02.12.2019, 01:23 PM
Hey folks,

Thank you all for the details in this thread, they have been very helpful in us being able to quickly investigate the issue on our side.

The team is looking at what is going on and the best way for us to address it as soon as possible. I will provide update as I have them.

-eric


EricMusco
252/258 Set Bonus not working?? | 02.12.2019, 11:11 AM
Hey folks,

We are looking into your reports on the missing set bonuses from the armorings. I have a few follow-up questions to help in our investigation:
  • Although the tooltip isn't displaying the set bonus, is the set bonus still applying?
  • If you moved the armoring but still have the original shell. Is there the correct mod in your original shell, and you still have the moved mod (missing the tooltip)?
  • If you take the mod which is missing the set bonus and move it into your inventory does the tooltip change?
We are actively looking into the issue, thanks in advance for the help.

-eric


EricMusco
Maintenance: February 12th, 2019 | 02.12.2019, 09:57 AM
All SWTOR servers are once again available!

-eric
Star Wars: The Old Republic > English > Developer Tracker