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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


KeithKanneg
The No-sub thing is widespread, not hitting just a few people | 06.22.2018, 07:32 AM
I'm sure once the commerce maintenance is complete, we'll see pages and detail return to normal. When we know more, we'll provide additional information.

---Keith


KeithKanneg
I can't resub!!!!!!!!!!!!!!!! | 06.22.2018, 04:56 AM
Quote:
Originally Posted by Firepolice View Post
Please this is so freakin frustrating.

Your website won't let me subscribe so I can't play the game until it is fixed. Nothing on twitter saying about this.
0 communication.

Come on this is stupid.
Please reach out to Customer Service as your specific issue doesn't appear related to the maintenance.

Thanks,

--Keith-


KeithKanneg
I can't resub!!!!!!!!!!!!!!!! | 06.22.2018, 04:52 AM
So, as far as we can tell, this is related to an update happening with the commerce site. We didn't realize that maintenance would impact SWTOR and hence the surprise. We're working with the team to figure things out.

This might take a while, but once we resolve it, we'll let you know.

-Keith--


KeithKanneg
I can't resub!!!!!!!!!!!!!!!! | 06.22.2018, 03:48 AM
Wow. Well, we obviously have an internal communications problem as we were only notified a few minutes ago. Let me see what I can find out and get some insight about what's going on.

Keith---


EricMusco
End of June - no new content? | 06.21.2018, 07:49 AM
Quote:
Originally Posted by Master_Morak View Post
Hey Eric,

we are near end of June.
What about new content this month?
As some others in the thread have highlighted, we tried to outline our schedule in the Summer Roadmap Keith put out, here. There aren't any updates planned for June. In the roadmap Keith highlighted the changes that are coming July through September, I have also made quite a few forum posts in the PvP forum highlighting specifics of what changes are coming in 5.9.2. We are making a lot of Warzone and matchmaking changes.

Soon™ we will start talking about PTS for 5.9.2. Hope that answers your question!

-eric


KeithKanneg
Cartel Coins not in account | 06.18.2018, 09:50 AM
Quote: Originally Posted by Mzuta View Post
I just want to say i don't think it's too much to ask to only get what you pay for and nothing else. It's my mistake to buy two packs of 5500 cartel coins. I should have realized the market was on the fritz. Fine, thats my mistake give me those. don't give me one of them then charge me again. Now I am out 11000 cartel coins. I kind of wish I had my money back but hell I'll eat those too. I just do not want to be charged again. Again, it's not too much to ask. I work hard for my money as I am sure many here who play this game so I do take mistakes like this with the utmost seriousness. So I am hoping this will get resolved in a timely manner.
Based on our email conversations, you should now be all set and have all the missing coins added to your account. Apologies for it taking so long to get it resolved.

Keith---


KeithKanneg
Cartel Coins not in account | 06.14.2018, 04:53 PM
Quote: Originally Posted by Andryah View Post
Worth requiting for emphasis.. because clearly from some of the posts here in this thread... people do not understand that any lingering issues with this DO NOT follow the normal bug/trouble reporting/resolution.

Earlier tickets, phone calls, etc won't get your needs met in this particular case... and Keith has been very transparent about what to do for anyone who had not yet received their CCs.

Anyone still not received their coins... I encourage you PLEASE... follow what Nightblazer was kind enough to requote from the EA support site. It WILL help you get your remaining issues resolved. Help them, help you.
This is great advice. If still have a Cartel Coin issue and you've only posted in this thread, but did not send an email or create a ticket, we won't have enough information to resolve your issue.

I sincerely appreciate all the patience everyone has showed and communicated in their emails. The team is working hard to get them all addressed. We've made a ton of progress, so we should be done soon.

--Keith-


KeithKanneg
Cartel Coins not in account | 06.14.2018, 08:46 AM
Quote: Originally Posted by LadyTokemi View Post
I dont believe this your telling me now to send a email after calling twice 3 tickets and now telling me to send a email are you telling me my phone calls and tickets for the past week ment nothing this is the worst customer service garbage in the history of customer service
I wasn't trying to frustrate you, just wanted to make sure that I saw the request and helped get it handled.

My sincerest apologies to everyone this impacted. We did resolve most of the issues, but we're working through all the emails and I hope to have them all processed today.

-Keith--


KeithKanneg
Cartel Coins not in account | 06.13.2018, 05:33 PM
Quote: Originally Posted by LadyTokemi View Post
I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened.
Please make sure to send an email to Community Support with all the details I requested earlier. It'll help us resolve the issue for you.

Thanks,

Keith


KeithKanneg
Cartel Coins not in account | 06.13.2018, 04:44 PM
Quote: Originally Posted by Syllvannes View Post
Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses.

Any chance my plea could be answered here?
It appears the 2,400 was recently granted to your account. You should be all set now.

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 04:10 PM
Quote: Originally Posted by Calwred View Post
06/13/2018 In Game Reward 5500 5609
06/13/2018 In Game Reward 1050 1159
06/13/2018 Friends Referral Subscriber Grant 100 109
06/10/2018 In Game Purchase -50 9

I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game,

Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659.
Display name is calwred
I didn't think you'd notice that we gave you the 5,500 Cartel Coins and immediately took them away. Seriously, we regranted the 5,500 coins so you should be good to go now.

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 02:18 PM
Quote: Originally Posted by SoenaValon View Post
I bought parts on 08 and 09 via paysafecard. I emailed Community Support communitysupport@swtor.com at 5:23 pm today. And not yet received my coins.
That's very likely as each request has to be reviewed. And, we're receiving much more than anticipated.

For everyone submitting a request for assistance, and to speed up the investigation, please include your Account/Display Name, the amount of Coins purchased, what day you made the purchase, where you made it (e.g., our website or Amazon), and include the Amazon code(s) you used. That'll help a lot!

Thanks,

--Keith-


KeithKanneg
Cartel Coins not in account | 06.13.2018, 01:57 PM
Quote: Originally Posted by pumsket View Post
I redeemed codes from cards I bought on the 9th instead of directly buying them and I still haven't received them. Does this have anything to do with why I might have not received them yet?
Just email Community Support communitysupport@swtor.com the codes from Amazon and we'll get that resolved for you.

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 01:38 PM
Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins.

Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them.

For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not.

Thanks,

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 01:21 PM
Quote: Originally Posted by Szirrakas View Post
I subsribed 45 mins ago still my status is preferred in the game but im subscribed in the site.
Make sure you logged completely out of the game then restart the launcher and log back in. I checked your account and it shows you are subscribed, so you should be good to go.

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 08:19 AM
My Baaaad. The issue was resolved yesterday, but the Cartel Coin grants are in process! I misread the internal message about it. So, we will be bringing the servers up fairly soon and not everyone will have their coins. It will be resolved today and hopefully all done this morning. Once that completes, I'll post up another message. Should you find you did not receive the coins after my next message, send in a ticket or an email to Community Support.

Sorry about that!

Keith


KeithKanneg
Cartel Coins not in account | 06.13.2018, 07:23 AM
Quote: Originally Posted by DarkZeroBane View Post
I just checked on here and still haven't received them but the servers are still down so I can't say if I have them in-game yet or not. Anyone receive them in the account on here yet?
Yah, wait for the servers to come back up and give it a few minutes before you check.

Keith---


KeithKanneg
Cartel Coins not in account | 06.13.2018, 06:51 AM
Hi all,

From what I can tell, all Cartel Coins issues over the past few days were resolved as of yesterday. For those who were affected, please check your accounts and if you determine there's a discrepancy please submit a ticket to Customer Service. If you're unable to send in a ticket, please email SWTOR Community Support at communitysupport@swtor.com and we'll investigate your situation.

Sincerely apologize for all the frustration this issue caused.

---Keith


ServerDroid
Maintenance: June 13th, 2018 | 06.12.2018, 04:36 PM


Hey everyone!

We will be taking the servers offline on Wednesday, June 13th in order to apply Game Update 5.9.1a. The website will also be unavailable during this time.

Details:
DATE: 13 June 2018
TIME: 6:00AM - 8:00AM PDT (1400 - 1600 BST)
VERSION: 5.9.1a

Patch Notes will be available shortly here.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!


EricMusco
Cartel Coins not in account | 06.07.2018, 03:06 PM
Hey folks,

There is a little bit of a slowdown right now with cartel coins and subscriptions. The team is looking into the issue now. I'll pass on updates as I have them.

-eric
Star Wars: The Old Republic > English > Developer Tracker