| Threads in forum : Dev Tracker |
| Developer Name | Forum -> Thread | Date / Time | ||||
| AmberGreen | Vanguard -> BUG: Guard becomes unusable Hello everyone. Thank you for your reports; we are working on this issue and would like your help. If you are experiencing trouble with Guard, please post to report what Class you are guarding when the issue happens. We appreciate your patience as we research a resolution to this problem. Thank you!
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02.03.2012 06:16 PM | ||||
| CourtneyWoods | General Discussion -> Begin Your Journey In our new series of “Quick Start Guides,” Star Wars™: The Old Republic™ Social Media Coordinator Eric Musco helps new players to better understand certain aspects of the game. The first installment in this series, “Begin Your Journey,” will guide players through the process of creating your first characters.
Watch Now |
02.03.2012 04:52 PM | ||||
| JovethGonzalez | General Discussion -> Scheduled Maintenance: February 7th, 2012 Hello everyone!
We wanted to let you know that we will be performing scheduled maintenance for four hours on February 7th, 2012 from 2AM CST (12AM PST/3AM EST/8AM GMT/9AM CET) until 6AM CST (4AM PST/7AM EST/12PM GMT/1PM CET). All game servers will be offline during this period. This maintenance is expected to take no more than four hours, but could be extended. For our new players, this weekly maintenance is done in order to make general improvements and to check performance of the game so that we can continue to provide a consistent, quality experience. Quite often (but not always) after a maintenance period there will be a patch to download. After the maintenance, please login via the launcher to download the latest patch. If your launcher was open during the maintenance, you must close and reopen it for a fresh login. Scheduled Maintenance Date: Tuesday, February 7th, 2012 Time: 2AM CST (12AM PST/3AM EST/8AM GMT/9AM CET) until 6AM CST (4AM PST/7AM EST/12PM GMT/1PM CET) All game servers will be offline during this period. This maintenance is expected to take no more than four hours. Thank you for your patience as we maintain service for Star Wars™: The Old Republic™. |
02.03.2012 04:28 PM | ||||
| JovethGonzalez | General Discussion -> Official Q&A Thread for February 10th, 2012 Q&A Blog Post Hello and welcome to the official Q&A thread for questions to be answered for the February 10th, 2012 Q&A blog post.
As a reminder, we’ll be starting up a weekly Q&A blog series in which we will select ten questions from the community and post answers to them every Friday. We’ll have our first set of answers next week on February 10th, 2012, but before that, we need your questions! Please use this thread to ask your questions (one per community member, so make it count!). On Tuesday at 2PM CST (8PM GMT), we will close this thread, select ten questions, and get answers to them for Friday’s blog post. In order to increase the chances of having your specific question answered and to help us keep the thread manageable, here are some guidelines on asking questions: 1) Keep your question relatively short. Background details are welcome, but don’t go overboard. 2) Please actually ask a question. We want to hear constructive feedback elsewhere in the Forums. 3) Use common sense – we cannot answer everything, especially on far-reaching content. 4) Limit yourself to one question in this thread, please. You can always ask another question next week! 5) And finally, as a reminder, this is not a discussion thread. Do not comment about what somebody else has posted. Any other posts apart from questions in the thread will be removed. With that being said, please ask away! |
02.03.2012 04:03 PM | ||||
| JovethGonzalez | PvP -> Wz win not counting not fixed. Hi again,
Once again, thank you for your patience on this issue. We've found a possible solution for this and we will be implementing it in an upcoming patch as soon as we're able to test and verify this solution internally. This process takes a bit of time, but know that we are working to implement it as soon as we can. |
02.03.2012 11:00 AM | ||||
| StephenReid | General Discussion -> Announcing The Old Republic Guild Summit As some of you have been asking about our criteria for the selection of guilds who we've already invited to the Guild Summit, here's some insight.
Guilds were selected with the ultimate aim of ensuring we had a broad representative mixture of guild sizes, playstyles and geographical locations at the summit (with the assumption that no-one might turn up of their own accord). We have guilds from all types of playstyles, large guilds (2,000+ members), small guilds (20 members) and guilds from across North America and Europe. (Note: many guilds are multi-national; our invites were for guild leaders, who were mostly located in NA/EU.) Guilds were also selected because of their constructive and critical feedback during testing of The Old Republic, both pre-launch and post-launch. Beyond that, we won't be commenting further on our selection criteria. We've invited a large number of guild leaders, but naturally we could not invite everyone - hence our decision to allow interested guild leaders to attend if they chose to. Further dissection of the selection criteria will only lead to speculation and argument. I can assure you that no guild leader is being invited to Austin because they are 'friends with a developer' or anything similar. It should also be noted that none of the criteria detailed above are exact guidelines on the selection of guild leaders who apply to attend the summit, beyond the general idea that we still want to have a mix of playstyles, guild sizes and locations. (Please note, we did not ask for a guild membership number as part of the application process.) The initial aim of this thread was to announce the Guild Summit and to answer any questions regarding it. While I can appreciate people's varying opinions on the summit, turning this thread into a continuous argument about the summit's existence or our potential motives is not productive. Everyone's views have now been clearly stated and noted. We'll be happy to answer further questions about the summit itself, but back and forth arguments have no place here. |
02.02.2012 06:03 PM | ||||
| GabeAmatangelo | Public Test Server -> 1.1.2 PvP bag changes. The cost of Champion and Centurion items are NOT changing.
The chance for a Battlemaster Commendation to be in a Battlemaster Bag is NOT changing. It is still 25%. To reiterate the mention in my previous post, we will be changing Battlemaster Commendation drops in a future patch toward the same 'steady' progession goal without changing the overall average time to gear up. |
02.02.2012 01:56 PM | ||||
| GabeAmatangelo | Public Test Server -> 1.1.2 PvP bag changes. Quote:
Champion Bags now always contain 15 Centurion Commendations AND 7 Champion Commendations. Battlemaster Bags now always contain 15 Champion Commendations. So Centurion gearing up progression for new level 50s is increased significantly and Champion gearing up progression will be steady. We do still intend on adding more intro level 50 PvP items as well as change how Battlemaster Commendations operate toward the same 'steady' goal. It's just the scope of that change was more than could be done in a weekly patch as it included vendor changes, conversions to existing commendations on players already, etc. That being said, the current interim 'gearing up' system will change significantly when we introduce Ranked Warzones (aiming for Game Update 1.2). Stay tuned for more details on that. - Gabe |
02.02.2012 12:56 PM | ||||
| GeorgZoeller | Public Test Server -> 1.1.2 PvP bag changes. Let me just point this out, since there's confusion about it.
The 1.1.2. bag changes have reduced the RNG element on drops DRAMATICALLY. Exactly what you guys asked for. Instead of hoping to get specific item tokens, you now get (more) commendations that you can turn into an item of your choice. That is a lot more deterministic and reliable than opening bags and hoping for a token. -- Georg |
02.02.2012 11:31 AM | ||||
| DavidBass | General Discussion -> Announcing The Old Republic Guild Summit Quote:
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02.02.2012 09:34 AM | ||||
| StephenReid | General Discussion -> Announcing The Old Republic Guild Summit Quote:
While I understand everyone's opinions here, apparently we're stuck between a rock and a hard place on this one. Previously (for the Fan Site Summits) we invited a select group; we got complaints that it should have been open to others even if they paid for themselves. In this case we invite a select group and in addition open up attendance to anyone who wishes to apply, and some are frustrated that we're asking people to attend at their own expense. Like I said, we understand people's reactions, but we won't be able to please everyone. Quote:
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Once again, I'd like to ask for comments to remain constructive in this thread. We are proceeding with the summit and would love to hear your comments about how we can make it a success. |
02.02.2012 09:25 AM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Quote:
There are many ways of achieving our intended goal, from stabilizing early gear acquisition through diminishing/removal of the random factor to the introduction of new gear over time... and a dozen other methods in-between. To spell it out: We currently have no intention to modify the stats on existing PvP gear downwards (which I assume you mean by 'nerf'). Nobody has talked about eliminating the gap between old level 50s and new level 50s either. -- Georg |
02.02.2012 01:00 AM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Quote:
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02.02.2012 12:49 AM | ||||
| GeorgZoeller | Public Test Server -> Biochem These should be fixed on the test server with this patch.
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02.02.2012 12:48 AM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Quote:
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02.01.2012 11:24 PM | ||||
| GeorgZoeller | General Discussion -> BioWare your Dev promised action Hi Tinasa,
I would like to clear up a misconception here first: I promised action, but I did not promise a specific patch for that action. My exact words were 'an upcoming patch'. Not 'the upcoming patch' (1.1.1.) or Patch 1.1.1. I apologize if I confused you, but I picked my words carefully. As a matter of fact, the modified cooldown UI is live on the test server and ready for your feedback: http://www.swtor.com/community/showthread.php?t=260938 So, the answer to your question is, barring unforseen circumstances, 'as soon as patch 1.1.2 moves from the test servers to the live servers'. We invite you to get on to the test server and try out the changes for yourself, as well as give us additional feedback if you feel we can do more. Just to take this opportunity to create some additional clarity: Contrary to what people may believe, we rarely make hastily-written posts here. In fact, most words you will find in posts like the one you are referring to are chosen very deliberately. The absence of a specific patch number in a post like this indicates a level of planning uncertainty that prevents a specific statement as to the exact timing of a change from being made. This is usually the case when we know an issue has been identified and addressed internally but still has to pass internal testing. regards Georg |
02.01.2012 10:15 PM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 As stated, we are working on making all crafting professions fully endgame viable. We'll talk more about specifics, like Armstech or Synthweaving when we have specifics to announce.
The reason BioChem is called out specifically in this note is because this patch changes how it works and we want players to understand why that is the case. |
02.01.2012 09:31 PM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Quote:
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02.01.2012 08:39 PM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Quote:
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02.01.2012 08:38 PM | ||||
| AmberGreen | Public Test Server -> Public Test Server Downtime - 2/1 The Public Test Server is available. Thank you for helping to test our new content!
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02.01.2012 06:55 PM | ||||
| StephenReid | General Discussion -> Announcing The Old Republic Guild Summit Quote:
Naturally, we can't host a summit and invite the entire population of the game to attend; it's physically not possible. I can understand your feelings that those 'in the room' have a stronger voice than those out of it, but we're taking that into account in our planning. Quote:
We are certainly not holding back on development of these features until the summit happens, although we do hope that during the summit when we talk about future development, we'll get some validation from the community as a whole (and not just those attending) that we're on the right track. (And why are we waiting until the summit? Well, the development team isn't quite ready to talk about many of these features yet, but we've challenged them to ensure they are by the summit.) Finally, I appreciate the feedback in this thread, but I'd ask you to remain constructive in your comments. |
02.01.2012 06:37 PM | ||||
| AmberGreen | Public Test Server -> Patch Notes - 1.1.2 Star Wars™: The Old Republic™ - 1.1.2 Patch Notes Classes and Combat
Companion Characters
Crew Skills
Flashpoints and Operations
Items
Legacy
Missions and NPCs
PvP
Space Combat
UI
Miscellaneous Bug Fixes
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02.01.2012 06:35 PM | ||||
| JovethGonzalez | General Discussion -> Why is my SWTOR launcher exe trying to contact University of New Hampsire? Hey everyone,
Due to the odd nature of this issue, one of our developers has asked us to post this on his behalf in order to clarify what is happening: The network call in question is from a 3rd party library we use as part of our launching system. The call is intended to optimize the performance of a P2P feature of this library which we do not use and do not intend to use. Note that the call is to a public stun protocol server which is, in fact, hosted by the University of New Hampshire. A future update to our launcher will disable this completely. We hope that answers your question! |
02.01.2012 06:08 PM | ||||
| CameronWinston | Classes -> Salvation/Revivification Discrepency (Sage/Sorc AOE Heal) The extra 'large' heal at the beginning of Salvation was always unintended, and was removed as part of this fix. The 'double' tick at the beginning was corrected but still appears visually. This issue will be further corrected in an upcoming patch which should make the ticks read much more clearly and be more evenly spaced out.
The design intent of this ability is 11 ticks of healing over a 10 second period to all applicable taregts within the area (Which is also how Revivification works). Hope this helps clarify! |
02.01.2012 05:50 PM | ||||
| AmberGreen | Public Test Server -> Public Test Server Downtime - 2/1 **UPDATE 6:55PM CST - The Public Test Server is available. Thank you for helping to test our new content! **
Please be advised that the Public Test Server will be unavailable at 5:30PM CST (3:30PM PST/ 6:30PM CST/ 11:30PM GMT/ 12:30AM CET) as we deploy Patch 1.1.2. We will work to make the server available for testing as soon as possible, so please watch this thread for updates. Thank you for your patience! |
02.01.2012 05:25 PM | ||||
| GeorgZoeller | Public Test Server -> Crafting Profession Changes in patch 1.1.2 Hi,
I wanted to drop some notes on the changes made to the BioChem profession in the patch (1.1.2) that just went onto the Public Test Server, how they fit in the big picture and how we are proceeding forward with crafting professions in endgame in general. First off, we removed the requirement to have the BioChem profession to use Energized and Exotech stims and adrenals. This was done to (a) remove pressure of players to pick up BioChem for optimal combat performance and (b) to open up the sale of BioChem products to a larger audience on the Galactic Trade Network. Additionally, we've reduced the effectiveness of the BioChem exclusive Rakata Stimpacks to be equal to Energized stimpacks. Their intended benefit is the cost savings they provide over time, not an increase in power. We are also in progress of reviewing the creation costs of many consumables in the game against the economic realities (acquisition cost of purple mission materials on our live servers) and will likely make adjustments to these in the future. It is our intention to gradually, over multiple patches, reduce the impact of situational consumables on endgame combat resolution and shift the factors which determine the outcome of combat more towards personal skill. As part of this effort, specifically for PvP, we are also working on changes that will reduce the gear related power difference between new characters at level 50 and players in full PvP gear. We feel that at the current time, this difference is too high. On a more general note about crafting, our changes to make BioChem consumables freely tradeable are just a small first step as part of a larger scale effort to extend our crafting gameplay, for all professions, into the endgame. Major changes are currently on schedule for the next major content patch, such as extractable basemods (armoring, barrel, etc.) from purple items, critical crafting successes on orange outfits, more bind-on-equip schematic drops for artifice and other professions, increased relevance of augments, better reverse engineering chance, and other improvements. We want to create significant incentive for players to engage in the crafting economy – as provider of goods or supplier - without requiring players to take up a specific profession as a ticket into endgame. Long term, our plan is to evolve Star Wars: The Old Republic’s game economy to a more player driven model, strengthen and improve the GTN and embrace the game’s extensive appearance customization throughout the game. We have a long list of improvements planned for that but we’re also anxious to hear from you. Feel free to use this thread to give us your feedback on the topic! Regards Georg |
02.01.2012 05:23 PM | ||||
| CourtneyWoods | General Discussion -> Maintenance February 2nd, 2012 - ALL SERVERS BACK ONLINE Hello,
Since the latest patch (1.1.1), we’ve been seeing reports about players dealing with hitching and freezing issues. As an effort to alleviate these issues for affected players, we will be performing maintenance tonight starting at 2AM CST, but we don’t expect it to go beyond two hours. We apologize for any inconvenience, but we hope that this will resolve these issues for those players affected by them. This is a server-side only update and will not require a download. Maintenance Date: Thursday, February 2nd, 2012 Time: 2AM CST (12AM PST/3AM EST/8AM GMT/9AM CET) until 4AM CST (2AM PST/5AM EST/10AM GMT/11AMPM CET) All game servers will be offline during this period. This maintenance is expected to take no more than two hours. Thank you for your patience as we maintain service for Star Wars™: The Old Republic™. UPDATE: All servers are back online. |
02.01.2012 05:10 PM | ||||
| StephenReid | General Discussion -> Announcing The Old Republic Guild Summit Hello everyone, thanks for your comments so far. I wanted to address a few things that have come up.
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That said, if the event is a success, a future European summit isn't out of the question. For this event, we have already invited a number of EU guild leaders. Quote:
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With that said, we're aware that some might not be able to attend and are looking for alternative ways to participate. We'll have more information on how you'll be able to contribute soon. Quote:
Last thing; there's been a certain amount of concern in this thread that we're 'expecting' or 'forcing' people to attend the summit. To give you some background, when we held our last Fan Site Summit, at which we invited a number of SWTOR fan sites out to Austin, we heard from a lot of other fan sites that they would have been interested in coming if they were able to pay their own way. When we started planning the Guild Summit, we decided we would invite a select number of guild leaders to Austin at our expense, just like the Fan Site Summit. In addition, we decided to open applications to all guild leaders who were interested in attending at their own expense. So far, judging by the pile of applications we've received today, plenty of people are interested in joining us in Austin and we're looking forward to welcoming everyone. We're building this event to gather a broad spectrum of opinions, both from those attending in person and those of you in the wider community. We're not excluding anyone, even if they can't make it to Austin. |
02.01.2012 05:06 PM | ||||
| JovethGonzalez | PvP -> Wz win not counting not fixed. Hi everyone,
I wanted to let you all know that we have been investigating this issue with the patch note not matching up to in-game behavior since we started seeing these type of threads yesterday. After some investigation, it appears that there was some miscommunication between teams and this patch note was not intended to be included in this last patch. This is a high priority issue for us, and it won't be resolved overnight, but we are actively working towards a solution. We apologize for the error with the patch note and we will also work to prevent situations like that from happening again. The patch note has since been removed and we will keep you updated on the status of a resolution to this issue. Thank you very much for your patience and for your understanding. |
02.01.2012 02:34 PM | ||||
| DavidBass | General Discussion -> Announcing The Old Republic Guild Summit Quote:
In this case, we're specifically inviting guild leaders who are actively playing the game. While we're inviting guilds from all walks of life, the application process is there because we want to be able to raise the level of discourse we hold with the leaders, and so we can have serious, in-depth discussions about the state of the game. This event isn't just a Q&A like we've done previously, this is a two-way conversation between the people making the game and the people playing the game, and I think that makes a huge difference with this event vs. conventions we've visited in the past. |
02.01.2012 02:26 PM | ||||
| DavidBass | General Discussion -> Announcing The Old Republic Guild Summit Those of you who are concerned about hotels: We've been working very closely with the DoubleTree to get a great rate for the event, and we've got a block of rooms being held for those who are coming. In addition, we're working with hotels in the immediate area to get a variety of rates for anyone who wishes to come. No one needs to worry about having to wait until the last minute to book hotels, as that's something we've already taken care of. If your guild's application is accepted, we'll be in touch with all the options we've put together in the Austin area.
If you have more questions about the event, I encourage you to email guilds@swtor.com and I'll be happy to provide more information. |
02.01.2012 11:54 AM | ||||
| CourtneyWoods | General Discussion -> Announcing The Old Republic Guild Summit Today, we are pleased to announce the first ever Star Wars™: The Old Republic™ Guild Summit, being hosted in Austin, TX in March. Over the course of a few days, guild leaders from around the world will gather together to discuss the state of the game with the developers from BioWare Austin. Guild leaders (or a designated officer in the event of a guild leader being unable to attend) will participate in Q&A sessions with developers, roundtable feedback discussions, and will get a preview of some upcoming game features.
Read More |
02.01.2012 10:02 AM | ||||
| GeorgZoeller | General Discussion -> About Patch 1.1.1 Sorry if you were confused about this, but at the time that post was made, 1.1.1. was already in testing on the PTS server.
'An upcoming' patch means just that - a patch that is upcoming in the future. To be clear, the improvements are still on - and you will know when they are about to roll out based on the patch notes from our public test server. Until you read the inclusion of such improvements there, we cannot give an ETA. |
01.31.2012 09:08 PM | ||||
| GeorgZoeller | General Discussion -> Security Key Vendor There are a number of unique items on the security vendor (including a 1 hour cooldown fleet fast-travel pass) that cannot be found anywhere else in game.
We also intend to update the vendor's inventory over time with additional goodies. Players can gain access to the security vendor's stock by purchasing and associating a physical security key or the free smartphone key app for Android or IOS with their account. All details can be found here http://www.swtor.com/info/security-key |
01.31.2012 09:04 PM | ||||
| CourtneyWoods | General Discussion -> Developer Blog: Busting Bugs and Fixing Exploits Hello everyone! We’ve posted a new blog from Richard Vogel that talks about busting bugs and fixing exploits. Click here to read the blog!
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01.31.2012 03:03 PM | ||||
| RandyBegel | Bounty Hunter -> Mako, Torian, and too much affection for the former.
Spoiler
Aenene, if it makes you feel better that is definitely a bug. I'll report it for you and see if we can reproduce what happened and fix it. If you have the time, please submit your own bug report with as many details as you can remember through the game client. It will help immensely in isolating where the break happened. Thanks! |
01.31.2012 02:52 PM | ||||
| StephenReid | Crew Skills -> Artifice - Where to Find a White Lightsaber Crystal (And other rares) Quote:
As per my previous post, an item (or mob, or quest, or planet even) may be in the game client, but that doesn't mean it's ready to be used/completed/explored. This is part of the process of live development. This isn't a case of there being extra content in the game that's waiting to be unlocked; an MMO will always be a living piece of software that is added onto continuously. (If everything was already done and we could just 'unlock it' when we wanted to, I know a lot of people around here who'd love to spend more time with their families. ) If a site decides to 'datamine' the game client, they may uncover content, or suggestions of content, that aren't in the game yet. If you read these sites you may come to your own conclusions, but we can't control that.In the case of the White Lightsaber Crystal, yes, it was in-game during Game Testing. Yes, it was removed - as the development team decided they wanted to change the requirements to acquire it. That was a decision made, in their opinion, to benefit the game in the long term. To suggest that decision was made to 'mess' with players is unfair. It's simply not what was done. We also did not monitor this thread for an extended period for our own 'amusement'. When we discovered this issue - and it was an issue - we took action. While it might be tempting to look for reasons that are bigger than the truth, the truth is very simple - we took action when we knew an issue was present. |
01.30.2012 05:58 PM | ||||
| StephenReid | Crew Skills -> Artifice - Where to Find a White Lightsaber Crystal (And other rares) Quote:
Content found via 'datamining' sites may be in the client, but that doesn't mean it's ready to be in the live game. When it's ready to be in the live game, it should be ready to play and even if it's not easy to find (in the case of an item, for example), it should be possible. ![]() Following WraithAscendant's request, we'll close this thread now. |
01.30.2012 05:49 PM | ||||
| JovethGonzalez | Customer Service -> A Note on General Performance Issues Quote:
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01.30.2012 05:33 PM | ||||
| StephenReid | Crew Skills -> Artifice - Where to Find a White Lightsaber Crystal (And other rares) Quote:
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'Queen of Sands' is indeed not in-game... yet. I would venture a guess that you discovered that boss through a datamining site. As a general hint, do not assume everything you read on those sites is currently in-game, especially if there do not seem to be any quests linked to the item. Again, confirmed by development - 'Queen of Sands' will make an appearance eventually, but we cannot confirm exactly when or how at this point. |
01.30.2012 04:20 PM | ||||
| JovethGonzalez | Customer Service -> A Note on General Performance Issues Quote:
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01.30.2012 04:02 PM | ||||
| StephenReid | Crew Skills -> Artifice - Where to Find a White Lightsaber Crystal (And other rares) Hello all - you've obviously already seen my other post regarding the appearance of the White Lightsaber Crystal.
I'm sorry the end result of this 'red herring' has disappointed a lot of people; all we can do is apologize here and set the record straight. I talked to the development team regarding this and I wanted to reassure all of you who are looking for this crystal that it will be available in the game eventually. At this time we can't give you any more information on when that will happen or how the crystal will ultimately be obtained, but rest assured when it's able to be found, we'll let you know (but depending on the method of obtaining it, we might not give you a road map!). To WraithAscendant: thanks for starting and maintaining this thread, as a lot of people have gotten enjoyment out of it! I appreciate you updated the original post - you might also want to change the thread title. (If you have issues with that, let us know.) |
01.30.2012 03:52 PM | ||||
| JovethGonzalez | Customer Service -> A Note on General Performance Issues Quote:
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Every PC is different, and we wanted to help folks understand the different settings in SWTOR and how they each affect performance including FPS. SWTOR is a demanding game and the PC is a complex machine. It's not always possible to have a single "fix" for various issues and our hope is for this guide to act as a reference to help diagnose your specific issues. Thank you for taking the time to read it. |
01.30.2012 03:52 PM | ||||
| JovethGonzalez | Customer Service -> Horrid FPS Hey everyone, the post is now up. Please keep in mind that a variety of factors are at play with any issue, including this one. As Avi mentions in his post, we are always looking at ways to improve optimization. Thanks for your patience, and we hope that you benefit in some way from this post, whether it's in improving performance or at least understanding our goals and methods.
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01.30.2012 03:30 PM | ||||
| JovethGonzalez | Customer Service -> A Note on General Performance Issues Hi everyone,
As promised, we wanted to address some of the hot topics in our community right now: FPS (frames per second) and other performance issues. We’ve spent a lot of time reading the forum threads on these topics, and the client team has analyzed many, many performance logs. They’ve also met over the past few weeks to discuss how to best address these topics, and now we want to open up the conversation with you. Avi Mintz, the Associate Project Manager for the client engineer team, has digested some information together into the post below. Over to Avi: Hi everyone! As Joveth mentioned above, my name is Avi Mintz and I’m the Associate Project Manager for the client engineering team. Developing an MMORPG of this scale and detail means we must support a wide spectrum of performance-impacting scenarios, varied hardware compatibility issues and other unique challenges. Input from our community goes a long way to bolster our investigation efforts and narrow down elusive resolutions to these problems. To that end, we’re hoping that we can start an open dialogue with you, the community; some of you have called out for this, others have taken the time to publish write-ups, and we are looking forward to collaborating with you to make this game a fantastic journey and a memorable experience for all involved. Please remember, we read the forums and identify actionable items as often as possible, as well as receiving reports from the Community team on a regular basis. Although we can’t always respond with the frequency or immediacy that you might like, whenever an issue is raised to us, a developer is alerted and assigned to the issue. We prioritize to ensure that the identified issues that affect the largest number of players are dealt with first, but we are always working on whatever we have outstanding. In this post, I’ll get a little more detailed into our client preferences and suggest some settings changes that may help you. In the future, we’ll update you on our optimization plans as we address known issues. Now that you know a little bit more about our processes, let’s get started. Game settings and what they mean for performance Any given PC can bottleneck in a few different locations (processing power, available memory, graphics processing power, etc.). While changing graphics settings can have an impact on any or all of these, finding a ‘sweet spot’ for your system might take a bit of experimentation. Such experimentation is probably best approached by turning everything to ‘Low’, and then turning various features up selectively and noting the effect. We’ve broken down some of the less straightforward options for you here to give you some insight into the workings of our rendering options. Min-spec shaders
As you might expect, your choice of shadow setting can heavily impact frame-rate. High shadows will be, comparatively, much more taxing on your system.Textures
Minimum spec, recommended spec and performance Error Code 7 Error code 7 is our way of reporting a game initialization failure – essentially, the game failed to run. There has been some speculation about this message being a ‘gate’ blocking players based on their system, but that is not quite accurate. Here are some situations that will result in an error code 7:
If you’re receiving error code 7, but your system should be up to the task of running SWTOR, please contact us through Customer Service with the email tagline ’Error Code 7‘. We have introduced additional logging in patch 1.1.0 that can help us diagnose and pinpoint the source of failure. Low FPS in the fleets, warzones and Ilum We’re very aware of the frame-rate degradation that even top-notch systems experience in these gameplay scenarios. We’ve taken measures to control the overall impact that character-heavy scenarios can have on system performance, but there is always more we can do. We are constantly investigating and optimizing, and we are in the process of making changes to the fleets that have hopefully yielded some improvement. Some of you have pointed out that your GPU is not being fully utilized when in these types of situations; we have found that character-heavy situations like these are usually limited by the CPU, not by rendering, so this makes sense. Other changes you can make that will help improve performance:
Our data says that, when measured as an average across all players, crashes during SWTOR gameplay are relatively rare. That being said, there might be some users that have the perfect storm of hardware, settings or activities that provoke repeated crashes in a way that we can practically diagnose and fix. If you experience consistent crashes, or if you know of a consistently reproducible one, please take a visit to this thread and post your information there – we’re always looking for more issues like this to fix, and increasing SWTOR stability will always be a top priority for our team. We recently messaged that we fixed a frame-rate degradation problem that occurred when shadows were on ‘High’; this fix also greatly increased stability on 32-bit systems. System failures If your system consistently shuts down unexpectedly, please go to this thread and post your information. Some of you have already done this, and your posts have been extremely helpful. We’ve analyzed all the information you’ve provided so far, and this is what we can say…
For every visit you’ve made to the Forums to post constructively or inform us of an issue – thank you. Your DXDiags help us (even if you do forget to use spoiler tags sometimes!!) and we hope you’ll continue to work with us to make SWTOR great. |
01.30.2012 03:25 PM | ||||
| StephenReid | Server Names P - S -> Requiem presents the White Crystal. Prophecy of the Five server Hello everyone, I wanted to clarify a little on our actions here. Here's the biggest question I wanted to address:
Quote:
Beyond that, we will not be commenting further - either on the player's method of obtaining the crystal or actions on their account. Right now, it is not possible to legitimately obtain a White Lightsaber Crystal in the game through any gameplay method. In the future, it will be possible to legitimately obtain. When that day comes, we'll let you know so you can go about obtaining the crystal for your characters. Again, we apologize for not commenting sooner as our investigation was ongoing. |
01.30.2012 03:15 PM | ||||
| AllisonBerryman | Server Names P - S -> Requiem presents the White Crystal. Prophecy of the Five server We've done some investigating and discovered that CatchDeathwalker did not obtain the white crystal through legitimate means in the game. Right now, we're removing the crystal from his possession, and we're going to have some more information for you as soon as possible about this situation (but don't worry, we won't post any spoilers!).
We apologize for not responding to this thread sooner, but we needed to investigate the issue before commenting. |
01.30.2012 02:13 PM | ||||
| StephenReid | General Discussion -> Lack of communication is unprofessional Hey everyone; I appreciate everyone's views on this topic and I can understand the feelings being expressed here.
Our Live team took the decision to roll out today's 1.1.0c patch during Friday night/Saturday morning with the knowledge that it would affect a higher than usual number of players. Unfortunately, we had to make changes that required server downtime. The Live team felt those changes were urgently required and that was why the maintenance was scheduled. Generally speaking, we try and ensure all required maintenance happens during our weekly maintenance period, but this was one situation where we had to move forward quickly; to not do so could have led to severe performance issues across the service as a whole. I want to address a couple of other points from the OP: Quote:
Five hours is not a generous window of notice, and for that we apologize. In this instance, we updated with the precise timing as soon as we could, but we'll strive to improve. Quote:
As stated, the patch was deemed necessary and urgent enough to be rolled out on a Friday night/Saturday morning (Austin time). We didn't take this lightly, and don't expect or wish it to be a regular occurrence. To those of you in Europe, I want you to know that we'll be discussing maintenance windows and how we can improve their timing this coming week. We may not have an update immediately (and not before the scheduled maintenance on January 31st) but we have been paying attention to your opinions. Thanks again for the feedback - it helps us know where to improve. |
01.28.2012 11:41 PM | ||||
| StephenReid | General Discussion -> Read-Only Forums - Stop It Quote:
No conspiracy here - and we're not trying to stifle anything. If anyone has complaints, they'll just wait a little longer to complain. The truth is that the Forums put quite a lot of strain on our servers, and when a downtime starts, many people hit the Forums at once. (Many of whom may not have seen the Forums, Community Blog or tweets previously to know about the downtime in advance.) In the past, we've seen excessive strain on the web servers as a result, and we've had performance issues. To alleviate that, the decision was made to temporarily put the Forums into a 'read only' mode at the beginning of maintenance periods, to ensure they stay up and can be read (so those folk coming to the Forums who may not have known about the downtime get that information). Is this acceptable? No, not in the long term. We have teams working on improving things to ensure this doesn't continue to occur; ultimately we want the Forums to remain online and to allow you to post during maintenance periods. Regarding maintenance periods themselves, we'll be giving some more details on those a little more in the coming week, I hope. |
01.28.2012 10:57 PM | ||||
| StephenReid | General Discussion -> [Updated] Corellian Run - restored Hello everyone, Corellian Run is now restored to service and is ready for play.
Thanks for your patience while we resolved things! |
01.28.2012 10:27 PM | ||||
| StephenReid | General Discussion -> [Updated] Corellian Run - restored Quote:
On a more serious note we seem close to stability and restoral now. Hang tight. |
01.28.2012 10:23 PM | ||||
| StephenReid | Customer Service -> Corellian Run Offline Hello all,
As you've obviously noticed, Corellian Run is offline right now. Our Live team are working to restore service as soon as possible. For more updates, please check this thread in General Discussion.. |
01.28.2012 10:15 PM | ||||
| StephenReid | General Discussion -> [Updated] Corellian Run - restored UPDATE: 10:24PM CST - Service has been restored and Corellian Run is now available for play. Enjoy!
Original post: Hello everyone! The North American East Coast server, Corellian Run, is currently offline. We have no ETA for a restoral of service at this time. Our Live team is working to restore service as soon as possible. Please keep checking this thread for further updates. |
01.28.2012 10:13 PM | ||||
| JovethGonzalez | Customer Service -> Horrid FPS Quote:
Thank you |
01.27.2012 10:15 PM | ||||
| CourtneyWoods | General Discussion -> Upcoming Patch + Scheduled Maintenance: January 31st, 2012 Hi everyone!
We wanted to let you know that we will be performing scheduled maintenance for eight hours on January 31st, 2012 from 2AM CST (12AM PST/3AM EST/8AM GMT/9AM CET) until 10AM CST (8AM PST/11AM EST/4PM GMT/5PM CET). All game servers and swtor.com will be offline during this period. This maintenance is expected to take no more than eight hours, but could be extended. For our new players, this weekly maintenance is done in order to make general improvements and to check performance of the game so that we can continue to provide a consistent, quality experience. Quite often (but not always) after a maintenance period there will a patch to download. After the maintenance, please login via the launcher to download the latest patch. If your launcher was open during the maintenance, you must close and reopen it for a fresh login. Scheduled Maintenance Date: Tuesday, January 31st, 2012 Time: 2AM CST (12AM PST/3AM EST/8AM GMT/9AM CET) until 10AM CST (8AM PST/11AM EST/4PM GMT/5PM CET) All game servers and swtor.com will be offline during this period. This maintenance is expected to take no more than eight hours. Thank you for your patience as we maintain service for Star Wars™: The Old Republic™. |
01.27.2012 05:10 PM | ||||
| JovethGonzalez | General Discussion -> Why oh why can I hurt other players if I am not PvP flagged? Apologies for the delay, but I was waiting to make sure that it was on internal radar and being worked on before I posted.
![]() Quote:
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01.27.2012 04:21 PM | ||||
| JovethGonzalez | General Discussion -> Why oh why can I hurt other players if I am not PvP flagged? Hi everyone,
I wanted to let you all know that the development team is aware of this issue and is currently investigating different solutions for it. Your feedback is important and we want everyone to be able to have an enjoyable experience. We'll definitely keep you posted with the latest information on this. Thank you |
01.27.2012 04:18 PM | ||||
| AllisonBerryman | Customer Service -> Accident looting and bad customer service from Bioware Everyone – thanks for your patience while we looked into this issue. We’re going to be getting in touch with Fierze directly about his report. In the future, please do report incidents of accidental looting to us via the In-Game Customer Service Portal and we will assist you if we are able, specifically regarding loot for Operations and Hard Mode Flashpoints due to the difficult nature of these encounters. If you looted something accidentally, please contact us. Please also bear in mind that we get a large number of requests of this nature, and as such we ask for your patience when you submit a request.
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01.27.2012 04:07 PM | ||||
| JamesBaldwin | Customer Service -> Information Request: Network Latency Issues Quote:
While high network latency can negatively impact your play experience, a high in game latency measure is not necessarily indicative of a network issue. |
01.26.2012 10:01 PM | ||||
| JovethGonzalez | Customer Service -> Horrid FPS Hi folks, I apologize for the delay in updates on this issue, but as I mentioned before, we needed time to gather data and put all of our information together in one digestible format.
We just finished editing a document that we hope to be able to publish as a forum post here in the CS forums as early as tomorrow. I can tell you that it's going to be a guide on optimization performance (which includes FPS) for your PCs. Thank you all for sharing your experiences here and for your patience as we work to continually improve your gaming experience. |
01.26.2012 08:28 PM | ||||
| JovethGonzalez | Customer Service -> Update and Information Request: Error Code 9000 Thanks to those of you that volunteered for us to contact you by phone! Jennifer and her team received a lot of good data that they are currently going through in order to get to the bottom of this issue. Thank you all for your patience in this matter, and for supporting us as we investigate.
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01.26.2012 08:07 PM | ||||
| JovethGonzalez | Customer Service -> System Locks Up Quote:
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01.26.2012 08:06 PM | ||||
| JamesBaldwin | Customer Service -> Information Request: Network Latency Issues Quote:
A tool that does this for you, but without all the hassle is WinMTR (available on sourceforge.net). |
01.26.2012 05:59 PM | ||||
| JamesBaldwin | Customer Service -> Information Request: Network Latency Issues Quote:
For everyone else whose posted so far, thanks! Make sure to post both a normal (if available) and problem traceroute. I've started doing some checking into some of the routes for issues but will need more data points from more players (hopefully following a similar route) to firmly identify the issue. A few of you are showing latency just due to the sheer distance to the server you're playing on. EU players on a West Coast server are rarely going to see latency less than 150ms (and I'm probably being generous with that RTT as it is). I don't suggest playing on a different server and the game should be playable at those ping times (the Aussies playing on the West Coast servers have similar ping times) however you are opening yourself to be impacted by a larger number of variables. I highly suggest, if possible (and I know it always isn't, looking at you Oz), that you try not to cross an ocean to hit a server. |
01.26.2012 05:52 PM | ||||
| JovethGonzalez | Customer Service -> Manual Patching - BioWare, Listen to your customers Quote:
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01.26.2012 05:40 PM | ||||
| JovethGonzalez | Customer Service -> Manual Patching - BioWare, Listen to your customers Quote:
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01.26.2012 05:38 PM | ||||
| JovethGonzalez | Customer Service -> Manual Patching - BioWare, Listen to your customers Hi everyone,
I just wanted to let you all know that yes, we do have a whole team working on the launcher, as Stephen mentioned on Twitter. We actually are investigating different possibilities for allowing you to manually patch and we are working on providing the most beneficial solution. We take this feedback very seriously, and we will update you when we have more information. Rest assured that we are working diligently to resolve this. Thank you |
01.26.2012 05:20 PM | ||||
| RandyBegel | Bounty Hunter -> Mako, Torian, and too much affection for the former. Quote:
The circumstance you were told about doesn't happen based on having certain levels of affection with one companion or another. It only happens if you are not yet in a romance and even then, you have the ultimate choice over encouraging the situation or saying "no, mine!" Hope that takes a load off your mind. ![]() |
01.26.2012 04:32 PM | ||||
| JovethGonzalez | Customer Service -> System Locks Up Hi folks, please see my reply for the other thread that we unstickied.
Bottom line: There is no conspiracy. We simply received enough data for an analysis. We are definitely aware of these issues and please continue to submit your data in this thread. We'll keep everyone updated as soon as we have more information. Thank you for your help! |
01.26.2012 04:19 PM | ||||
| AllisonBerryman | Customer Service -> Accident looting and bad customer service from Bioware Hello Fierze (and others)! Thank you for posting about your concern. We're looking into this report of accidental looting, and will provide more information on this issue as soon as we're able. Thank you for your patience as we investigate.
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01.26.2012 02:51 PM | ||||
| DavidBass | General Discussion -> No "Founder" Status? Hi Crash,
You are still in the first 30 days of your account, so you have not yet been charged for a subscription. Once you are charged for your next 30 days, within a week you'll receive an email letting you know that your Founder's medal is waiting for you. Hope that helps! |
01.26.2012 02:10 PM | ||||
| CameronWinston | Marauder -> Huge bug with Ataru Form Hello everyone -
Thanks to you, we have identified the issue causing this problem and are currently working on a fix. We'll roll out the fix in a future content patch - watch the Public Test Server for an update. Thanks for your feedback! - Cameron |
01.26.2012 01:45 PM | ||||
| JovethGonzalez | Customer Service -> Update and Information Request: Error Code 9000 Hi folks! Thanks so much for your cooperation in this.
If you can repeatedly get error code 9000, we'd like to schedule a phone call with you in order to troubleshoot this issue within the next few hours. Please send me a PM if you are repeatedly getting error code 9000 and will be available to assist us via phone within the next few hours by logging into the game. |
01.26.2012 10:51 AM | ||||
| GeorgZoeller | Flashpoints, Operations, and Heroic Missions -> Rakata weapons still useless in 1.1 Hi,
This issue will be fixed in an upcoming patch. (Not 1.1.1) Items already acquired by players will be upgraded automatically to the fixed versions when that happens. |
01.26.2012 10:19 AM | ||||
| AmberGreen | Public Test Server -> Public Test Server Downtime - 1/25 The Public Test Server is available and ready for play, and the 1.1.1 Public Test Server Patch Notes have been updated to reflect the recent patch. Thank you for helping to test Star Wars™: The Old Republic™!
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01.25.2012 07:52 PM | ||||
| GeorgZoeller | General Discussion -> Delays are gone! Quote:
The speeder issue is a separate problem (the cast bar is client anticipated and therefore not reflecting the state of the server) that will be handled as a separate fix in the near future. |
01.25.2012 07:08 PM | ||||
| JamesBaldwin | Customer Service -> Information Request: Network Latency Issues My name is James Baldwin, and I am a network engineer here at BioWare. We are continuing to look into reports regarding ongoing latency and lag issues within the game. While not all in-game lag issues are caused by network latency, we have experienced several network events in the past weeks which have negatively impacted play experience for some. We are continuing to work with our vendors to investigate ongoing issues as well as identifying end user ISPs who may be experiencing high latency or packet loss.
To help us more quickly identify these issues I am beginning this thread to better organize our network latency investigation. If you believe you are experiencing issues due to network latency, please provide the following in this thread:
If you have output from another tool, e.g. winmtr, feel free to include this after you have included output from Microsoft's tracert. Getting your traceroute output You can access traceroute through a Command Prompt. Click the Start Menu and type "cmd" or "command". When the shell opens and you are presented a prompt, type one of the following: If you play on an East Coast server: tracert 159.153.92.28 If you play on a West Coast server: tracert 159.153.68.252 If you play on a European server: tracert 159.153.72.252 When providing the traceroute output, if you are worried about providing information regarding your public IP address, remove any lines up to and include your public IP by replacing them with ***. Please note: if you are experiencing less than 70ms of network latency and 0% packet loss, you are most likely not experiencing network-induced lag in the game. Here's what we're looking for as an example: Time of day: 9PM-10PM Pacific Code:
Tracing route to 159.153.92.28 over a maximum of 30 hops 1 1 ms 1 ms 1 ms *** 2 1 ms 1 ms 1 ms aus-brdr-01.twtelecom.net [207.114.255.13] 3 68 ms 39 ms 40 ms ash1-pr1-xe-0-3-0-0.us.twtelecom.net [66.192.240.218] 4 42 ms 42 ms 42 ms 64.125.199.186.t00673-01.above.net [64.125.199.186] 5 42 ms 43 ms 42 ms 159.153.92.28 Trace complete. |
01.25.2012 06:44 PM | ||||
| AmberGreen | Public Test Server -> Public Test Server Downtime - 1/25 **UPDATE 7:55PM CST: The Public Test Server is available and ready for play, and the 1.1.1 Public Test Server Patch Notes have been updated to reflect the recent patch. Thank you for helping to test Star Wars™: The Old Republic™!**
Please be advised that the Public Test Server will be unavailable at 6:30PM CST (4:30PM PST/ 7:30PM CST/ 12:30AM GMT/ 1:30AM CET) as we deploy a new patch. We expect the server to be available again at 8:30PM CST (6:30PM PST/ 9:30PM CST/ 2:30AM GMT/ 3:30AM CET). Please watch this thread for updates as they become available. Thank you for your patience! |
01.25.2012 06:27 PM | ||||
| JovethGonzalez | Customer Service -> PC consistently or even periodically resets itself during SWTOR Hi folks,
I wanted to clear up a few wild conspiracy theories here. To be clear: we unstickied this thread (and kept others) in an effort to organize the front page of the CS forums. We had originally requested the data for analysis (this thread used to be called Information Request: PC consistently....) and received a lot of data from you folks. We currently have enough data to analyze, but feel free to continue to post your information here, as our developers are continuing to monitor this thread. We will update as soon as we have any new information for you folks. Thank you, |
01.25.2012 05:51 PM | ||||
| AllisonBerryman | General Discussion -> Major lag spikes Hello everyone, thank you for your reports. We are investigating them and will provide updates as they become available.
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01.25.2012 04:01 PM | ||||
| CameronWinston | Marauder -> Huge bug with Ataru Form Hey guys -
Thanks for this feedback. We will investigate this issue. -Cameron |
01.25.2012 01:54 PM | ||||
| JovethGonzalez | Customer Service -> [1.1.0b] Lots of disconnects and sound disappearing after 1.1.0b + jumpy latency Hi folks,
We're very sorry to hear about the issues that you are currently experiencing. However, thanks to your posts, we are now aware of them and we are actively working on a solution. We will keep you posted as soon as we have an update for you. Thank you for your patience! |
01.25.2012 01:46 PM | ||||
| GeorgZoeller | General Discussion -> Delays are gone! Quote:
![]() |
01.24.2012 06:24 PM | ||||
| GeorgZoeller | General Discussion -> Can we have workbench on out ships? Quote:
Okay, maybe not just that. Maybe we have plans for those benches... |
01.24.2012 05:09 PM | ||||
| GeorgZoeller | General Discussion -> Delays are gone! As you guys have noticed (and probably read in the patch notes), one major part of our series of ability delay improvements was patched onto the live servers with the maintenance last night (patch 1.1.0b). We decided that the improvements seen with this fix were significant enough for us to roll this patch out as quickly as possible instead of waiting for the next scheduled patch.
Your feedback from the servers so far indicates that this change has had dramatic, positive impact on combat gameplay. That said, we're not done improving combat responsiveness!
Regards Georg |
01.24.2012 01:38 PM | ||||
| JovethGonzalez | Customer Service -> Intermittent Flickering Since Patch Hey folks! This issue should have been resolved with the latest patch:
Miscellaneous Bug Fixes
Please let us know if you are still experiencing this issue in this thread. |
01.24.2012 12:46 PM | ||||
| GeorgZoeller | General Discussion -> Ability Delay -- Character Responsiveness (This will make or break SW:TOR) Quote:
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01.24.2012 11:13 AM | ||||
| GeorgZoeller | General Discussion -> Concerns about legacy We believe that our Legacy System design strikes a great balance between players that like to play multiple characters and players that rather focus on one main character in endgame.
We know you're anxious to hear more, and don't worry, we'll talk about it in the future before patch 1.2 goes live. |
01.24.2012 10:40 AM | ||||
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